Community Housing Officer

Bron Afon Community Housing; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community housing provider in the United Kingdom is seeking a Community Housing Officer to manage tenancies and work closely with customers to ensure sustainability. The ideal candidate will have knowledge of housing legislation, experience in customer-facing roles, and a dedication to service improvement. This position offers a supportive environment with opportunities for professional development and flexible working arrangements.

Benefits

Supportive working environment

Opportunities for professional development

Flexible working arrangements

Qualifications

• Experience in customer-focused service areas, ideally housing management.
• Evidence of continuing professional development in relevant fields.
• Insight into social housing and regeneration issues.

Responsibilities

• Manage tenancies including anti-social behaviour and rent management.
• Collaborate effectively with colleagues and external partners.
• Continuously improve community housing services.

Skills

Knowledge of housing legislation

Customer service focus

Collaboration with partners

Education

Recognised housing qualification

Job description

Overview

We are excited to be looking for a Community Housing Officer to join our housing team. We are looking for someone with a passion for delivering high quality, person focused services. You'll be responsible for all aspects of tenancy management including new tenancies, anti-social behaviour, and rents management, you will be dedicated to working with customers to help sustain their tenancies.

Responsibilities

• Contribute to the continuous improvement of the community housing service ensuring it delivers great customer outcomes (e.g., increased independence, improved resilience) and great business outcomes (e.g., reduced cost to serve (value for money (VfM), enhanced reputation, maximising income).
• Ensure close, collaborative, and effective working with colleagues and external partners.
• Provide the delivery of an excellent community housing service which delivers bespoke, person-centred interventions that increase freedom and tenancy sustainability.

About You

• Knowledge of relevant housing legislation and tenancy management approaches and practices.
• Insight into the context of social housing, our funding, and the difficulties we face in maximising our positive impact on the regeneration of communities.
• Evidence of continuing professional development (CPD) through membership of professional bodies, training, and relevant qualifications (have or working towards a recognised housing qualification).
• Experience of working in a service area that is customer focused, ideally in a housing management or related context.
• Evidence of working in a service area that is customer focused ideally in a housing or related context.

The successful candidate will need a standard DBS check which we will arrange for you. You can find out more about this in the attached leaflet.

If this is the exciting challenge you have been waiting for, and you have the passion to deliver excellent customer experiences we'd love to hear from you!

Benefits

• A supportive and inclusive working environment
• Opportunities for professional development
• Flexible working arrangements (this role is also eligible for our current 4-day week pilot which you can read more about in the attached leaflet)
• The chance to make a real difference in people's lives and the environment