Community Growth Lead

Flavours Holidays; City of Edinburgh; On-site; GBP 26,000 - 32,000; Full time

Job summary

A travel and community organization in Edinburgh is seeking a Community Growth Lead to build relationships with new and returning guests. The ideal candidate will provide exceptional customer service, guiding enquiries and nurturing loyalty within the Flavours community. This role offers a salary between £26,000 and £32,000 annually, with the possibility of full-time or part-time hours in a vibrant office environment. Join to help foster connections that go beyond just holidays, making every guest feel valued and remembered.

Qualifications

• You’re a people person who loves great conversations and takes pride in listening.
• You believe in old-fashioned customer service — giving time, attention, and care to every guest.
• You’re motivated by helping people belong and by seeing the community grow.

Responsibilities

• Welcome & guide new enquirers into the Flavours community.
• Nurture relationships with past guests to inspire rebooking and loyalty.
• Encourage community growth through referrals and loyalty memberships.

Skills

Strong communication skills

Customer service

Relationship building

Listening skills

Tools

CRM system

Job description

Community Growth Lead – Flavours Holidays

Location : Edinburgh (office-based)

Salary : £26,000 – £32,000 per year + performance bonus linked to community growth

Role type : Full-time (part-time considered)

Why Join Flavours?

At Flavours Holidays , we’ve been creating award-winning special interest holidays in Italy, Spain, Morocco & Scotland for over 25 years.

Our guests are mainly over 50, travelling solo or with friends, and they return again and again for the unique community we’ve built around food, culture, and connection .

By joining our team, you’ll be helping to build this amazing community — a place where people feel they belong, where friendships start, and where it’s always about more than just a holiday .

About the Role

We’re looking for a Community Growth Lead to join our team and guide both new and returning guests on their Flavours journey.

This role is all about building real relationships . Our guests value a friendly voice on the phone , someone who takes the time to listen, understand their travel dreams, and give them the kind of old-fashioned customer service that makes them feel part of something special.

If you believe in the power of personal connection and enjoy conversations that lead to meaningful experiences this could be the role for you.

What You’ll Do

• Welcome & guide new enquirers into the Flavours community, matching them with the right holiday.
• Spend time on the phone with guests — listening, advising, and making them feel valued.
• Nurture relationships with past guests to inspire rebooking and loyalty.
• Follow up with guests from holidays, online classes, and events, helping them take the next step towards travelling.
• Encourage community growth through referrals and loyalty memberships.
• Keep everything on track in our CRM, ensuring every guest feels remembered.

How Success Will Be Measured

At Flavours, our targets aren’t about hard sales they’re about how you help us grow and strengthen our community . Success in this role looks like :

• Welcoming new people into the Flavours community and helping them feel they belong.
• Guiding guests from their first enquiry or event into their first Flavours holiday.
• Inspiring past guests to travel with us again and deepen their connection.
• Encouraging referrals and friendships that bring new people into our world.
• Ensuring every guest feels remembered, valued, and part of something special.

About You

• You’re a people person who loves great conversations and takes pride in listening.
• You believe in old-fashioned customer service — giving time, attention, and care to every guest.
• You’re motivated by helping people belong and by seeing the community grow.
• Strong communication skills (especially by phone).
• Comfortable using a CRM system (training provided).
• You may have worked in travel, hospitality, events, membership, fundraising, or another community-focused role — what matters most is that you can build relationships and deliver results through people.

Working Pattern & Flexibility

This role is based in our Edinburgh office. Our opening hours are Monday to Saturday, 9am–5pm , and your working pattern will vary within these hours.

We welcome applications for both full-time and part-time working patterns . Flexibility is key — you’ll also be expected to take part in Flavours events where you’ll meet guests in person and help strengthen our community.

Why This Role Matters

At Flavours, you’re not just helping people book trips — you’re helping them belong . Every conversation is a chance to build trust, grow friendships, and connect people to unforgettable experiences. Here, it’s always more than just a holiday .