Community Delivery Manager

Evri; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery service company is seeking a Community Delivery Manager on a fixed-term contract until January 7th. This role involves ensuring smooth operations in delivery, driving improvements through data, and managing courier performance. The ideal candidate will have a UK driving licence and experience in coaching and motivating teams. Join a fast-growing team and help enhance the delivery experience for customers.

Qualifications

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

Responsibilities

• Drive continuous improvement using data to enhance service delivery.
• Monitor performance metrics, including Speed of Service and Claims/Enquiries.
• Enhance the delivery experience through effective courier engagement.
• Manage capacity by interviewing and onboarding couriers.
• Build sustainable courier coverage to meet delivery demands.
• Maintain cost leadership by managing courier fees and local asset use.
• Collaborate with delivery units to resolve concerns.

Skills

Coaching and supporting teams

Problem-solving

Effective communication

Negotiation skills

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th .

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCommunity Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.