Community & Customer Marketer (Bókun)

Tripadvisor; Oxford; Hybrid; Confidential; Full time

Job summary

A leading travel technology company in the UK is looking for a Community & Customer Marketer to drive engagement and customer success. The role involves building a community, executing marketing programs, and enhancing referral strategies. Candidates should have a strong background in community management and social media marketing, with at least 2 years of relevant experience. This position offers a competitive salary and a collaborative work environment.

Benefits

Competitive salary with performance-based incentives

Comprehensive benefits package

Flexible schedule and work-life balance

Tuition assistance

Travel perks

Employee assistance program

Qualifications

• Proven track record of building online communities.
• Experience with social media marketing strategies.
• Excellent project management skills.

Responsibilities

• Develop and implement community strategies.
• Design and execute customer engagement programs.
• Enhance referral program with collaboration.

Skills

Community engagement

Social media marketing

Project management

Customer feedback prioritization

Education

2+ years in community/customer marketing

Job description

About Bókun:

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting‑edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.

Position Overview:

Bókun is seeking a passionate and results‑oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.

Key Responsibilities:

Build a Bókun Community: You'll develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.

Drive Customer Success: You'll design and execute programs (webinars, newsletters, social content) to both reactivate our Free supplier base and educate and engage new customers.

Fuel Growth Through Referrals: Our referral program shows promise, but we need to take it further. You'll collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.

Social Media Champion: You'll develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.

Multi‑faced Marketing Expertise: You'll collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns. Additionally, you'll seek to leverage Tripadvisor's resources for co‑marketing opportunities.

Stay Ahead of the Curve: You'll proactively identify new trends and opportunities to enhance customer engagement and loyalty.

The Ideal Candidate:

• Proven track record of building and nurturing online communities.
• Deep understanding of how community engagement impacts customer satisfaction and business goals.
• Experience with social media marketing strategies and best practices.
• A minimum of 2 years of experience in community/customer marketing or a related field.
• Excellent project management and organizational skills.
• Can effectively prioritise tasks and adjust strategies based on community feedback and needs.
• Proactively identifies challenges, improves processes, and challenges the status quo.
• Has a keen interest in travel and technology.
• A passion for travel and technology.

What We Offer:

• Competitive salary with performance‑based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous vacation and paid time off policy.
• Opportunities for professional growth and development within a rapidly expanding organisation.
• Collaborative and supportive work environment with a team of dedicated professionals.
• The chance to make a real impact in the travel and tourism industry.

Application:

At Bókun, we value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.

How to Apply:

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally, please provide any examples of successful digital marketing campaigns or projects you've managed in the past.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote‑friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like.
• Flexible schedule. Work‑life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [e-mail] and let us know the nature of your request. Please include the job requisition number in your message.