Community Concierge & Operations (Days/Nights)

Unite Group; North East; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave plus bank hols (5

Generous pension scheme 4-11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave policies

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day per year

Retail and hospitality discounts

Job summary

Unite Group in the United Kingdom is seeking an Operations Assistant to welcome residents and visitors, handle enquiries and help ensure a safe, engaging environment across Unite Students and Hello Student brands.

You will support check-ins, viewings, maintenance requests and resident events as part of a busy property team, contributing to a great resident experience and smooth daily operations.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organized and comfortable working in a busy and varied environment.
• Confident handling enquiries, complaints and resident requests.
• Team player; experience in student accommodation, hospitality or residential environments is beneficial but not essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

customer service

hospitality

retail

residential environment

Job description

Unite Group in the United Kingdom is seeking an Operations Assistant to welcome residents and visitors, handle enquiries and help ensure a safe, engaging environment across Unite Students and Hello Student brands.

You will support check-ins, viewings, maintenance requests and resident events as part of a busy property team, contributing to a great resident experience and smooth daily operations.