Communications Lead

Sodexo; Eccles; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in quality of life services is seeking an experienced FM Communications Lead in Eccles, UK. You will craft and deliver communication strategies for FM and CAFM initiatives, ensuring stakeholders are informed and engaged. Ideal candidates will have a strong background in communications, ability to manage complex messaging, and exceptional organizational skills. Competitive salary and comprehensive benefits package are offered, including discounts and well-being programs. Applications from diverse backgrounds are encouraged.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance program

Qualifications

• Experience supporting or coordinating FM system, deployment, or mobilisation projects is highly desirable.
• A strategic thinker with a growth mindset and passion for improving communication processes.
• Able to work under pressure and meet tight deadlines while maintaining accuracy and quality.

Responsibilities

• Lead communication planning and delivery for FM and CAFM-related projects.
• Develop communication materials including project updates and stakeholder briefings.
• Monitor communication effectiveness through feedback and engagement metrics.

Skills

Strong background in communications

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Skilled in developing communication strategies

Adaptable and able to prioritise

Attention to detail

Job description

We're seeking an experienced and proactive FM Communications Lead to drive clear, consistent, and engaging communication across FM system and project initiatives. In this role, you'll shape communication strategies, support project delivery teams, and ensure stakeholders at all levels understand key updates, changes, and benefits related to FM and CAFM programmes.

• Lead communication planning and delivery for FM and CAFM-related projects, ensuring messaging is clear, timely, and aligned with project objectives.
• Work closely with the FMi Leadership Team to ensure communication around deployments, roadmaps, and system changes is consistent and accessible.
• Develop communication materials including project updates, stakeholder briefings, newsletters, presentations, FAQs, and user-facing content.
• Support change management activities by creating communication plans that help users understand system changes, benefits, and impacts.
• Act as the central point of contact for FM project communications, ensuring alignment across DELIVERY, Deployment, Training, and Operational teams.
• Coordinate communication timelines to support project milestones, go-live activities, and mobilisation phases.
• Manage escalations related to communication gaps or misunderstandings, ensuring issues are addressed quickly and effectively.
• Maintain communication channels and ensure information is shared consistently across teams and segments.
• Support the creation and maintenance of knowledge-base content, user guides, and internal communication resources.
• Monitor communication effectiveness through feedback, engagement metrics, and stakeholder input, using insights to improve future communication strategies.
  Strong background in communications, ideally within FM, CAFM, or technology-driven project environments.
• Skilled in developing communication strategies for complex or technical projects.
• Experience supporting change management and translating technical information into clear, user-friendly messaging.
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills, able to identify communication gaps and propose effective solutions.
• Adaptable and able to prioritise in a fast-paced environment, working independently when required.
• Strategic thinker with a growth mindset and a passion for improving communication processes.
• Able to work under pressure and meet tight deadlines while maintaining accuracy and quality.
• High attention to detail with a structured, organised approach to managing multiple communication streams.
• Experience supporting or coordinating FM system, deployment, or mobilisation projects is highly desirable.
  At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
• We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
• Competitive Salary depending on experience Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.