Commercial & Technical Business Support Manager

Volkswagen Group UK Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group is recruiting a Commercial & Business Support Manager in Milton Keynes to enhance customer journey and support learning requirements. This full-time position involves guiding teams to maximize training engagement and ensuring efficient interactions across the business. The ideal candidate will have strong analytical skills, excellent communication, and stakeholder management capabilities. The company offers a competitive salary, car schemes, enhanced pension contributions, and a variety of flexible benefits to suit your lifestyle.

Benefits

Competitive salary

Car schemes

Discretionary bonus

Enhanced pension contributions

Healthcare cash plan

27 days holiday plus bank holidays

Life assurance

Health & wellbeing support

Flexible benefits

Qualifications

• Demonstrate understanding of the commercial business objectives.
• Ability to demonstrate customer orientation alongside balancing with commercial requirements.
• Experience of multiple stakeholder management.

Responsibilities

• Support the Network People Business Partner in ensuring customer journey is seamless.
• Guide teams to reduce complexity and enhance training uptake.
• Engage with stakeholders effectively to drive training and business targets.

Skills

Excellent commercial awareness

Excellent presentation skills

Strong numerical and analytical skills

Influencing and negotiating skills

Good communication skills

High accuracy / attention to detail

Self-motivated

Strong problem-solving skills

Experience of stakeholder management

Job description

About The Role

GCS are recruiting for a Commercial & Business Support Manager on a full time, permanent basis.

Reporting to the Network People Business Partner, you will be responsible for supporting the Network People Business Partner in ensuring the customer journey for our Network and its delegates as they complete their learning requirements is a seamless experience, driving maximum training uptake and engagement to guarantee that we meet our annual training and business operations targets. You will guide and encourage teams within our supplier base and across the business to reduce complexity and ensure that our interactions with both the Network and our Brands is simple but effective in driving engaged learners who are accredited to high standards.

Skills & experience you can bring to the role:

• Excellent commercial awareness
• Excellent presentation skills
• Strong numerical and analytical skills including the ability to derive insights from data to position compelling storytelling
• Influencing and negotiating skills with internal and network stakeholders
• Good communication and stakeholder management skills
• High accuracy / attention to detail
• Self-motivated with drive and tenacity to succeed
• Strong problem-solving skills and project management experience
• Demonstrate understanding of the commercial business objectives
• Ability to demonstrate customer orientation alongside balancing with commercial requirements
• Experience of multiple stakeholder management

What can we offer you?

Along with a competitive salary,car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Group Retailer Learning Services

Based at the National Learning Centre in Milton Keynes, we train and develop UK retailer staff to deliver great customer service. We’re a centre of excellence for product and technical knowledge and customer experience, so join the team and you’ll be at the forefront of our technological developments and helping to put our customer-focused values at the heart of the network.

About The Company

Volkswagen Group

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.