Commercial Sales Support Manager

Kion Group; Wellingborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sales organization in England seeks a Sales Support Manager to coordinate sales activities and manage internal processes. You will build relationships and support the sales team with reports, presentations, and incentive schemes. Strong IT skills, including Microsoft Office and CRM knowledge, are essential. This role requires excellent communication and organizational abilities.

Qualifications

• Ability to build relationships and networks.
• Self-starter and team player.
• Strong communication skills.
• Organisational skills.
• IT skills including Microsoft Office (Excel, Word, PowerPoint), SAP, and CRM.
• Basic product knowledge.
• Advanced knowledge of the lead-to-order-to-delivery process.
• Knowledge of sales performance indicators, including forecast methodology.

Responsibilities

• Build, collate, and manage sales reports both internally and externally.
• Support the sales team with completed order packs for submission.
• Act as CRM Key User managing master data and new starter training.
• Assist Regional Sales Director in managing sales team incentive schemes.
• Manage lead generation and monitor sales campaigns.
• Support sales presentations and tender pack submissions.
• Capture actions during Regional Renewal meetings.
• Prepare and submit weekly sales forecasts.
• Monitor stock levels and ensure order allocations.

Skills

Relationship building

Self-starter

Strong communication

Organisational skills

IT skills (Microsoft Office)

Basic product knowledge

Tools

SAP

CRM (K1SS)

Job description

The Sales Support Manager reports to the Sales Director and is an integral part of the Regional Sales Team, supporting and coordinating activity across the sales process. Acting as a liaison between different functions, including being the regional contact for the workshop and National Sales Administration team, ensuring the smooth running of the internal sales process as well as end customer delivery.

We offer:

Building, collating, and managing sales reports both internally and externally.

Supporting the sales team to ensure order packs are completed correctly by the salesperson, ready for submission to the National Sales Administration team.

Responsibility as CRM (K1SS) Key User, including managing master data, training new starters, and helping with general support requests from the sales team.

Supporting the Regional Sales Director with the management and checking of the respective sales team incentive schemes.

Managing and supporting lead generation, e.g., progress of sales campaigns, marketing material, Blitz days.

Supporting the sales team with customer presentations and tender pack submissions.

Supporting the Regional Renewal meeting by capturing actions and next steps.

Supporting weekly sales forecast preparation and submission.

Monitoring static stock levels, ensuring all orders have trucks correctly allocated.

Supporting the Regional Sales Directors with checking customer P&Ls, ensuring they are accurately reflected in the system, and liaising with Head Office.

Handling ad hoc sales-led information requests, including budget and forecast preparation.

Tasks and Qualifications:

Ability to build relationships and networks.

Self-starter and team player.

Strong communication skills.

Organisational skills.

IT skills including Microsoft Office (Excel, Word, PowerPoint), SAP, and CRM.

Basic product knowledge.

Advanced knowledge of the lead-to-order-to-delivery process.

Knowledge of sales performance indicators, including forecast methodology.