Commercial Events Manager

Leonardo Hotels; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality group in the UK is searching for a Commercial & Sales Manager to generate F&B revenue across its portfolio, including NYX London Holborn and Sabine Rooftop Bar. This role involves leading the reservations team, developing commercial strategies, and ensuring excellent customer service. Ideal candidates should have proven experience in sales management within the hospitality industry and be able to multitask and adapt to various inquiries. Join a supportive team that prioritizes colleague wellbeing and progression.

Benefits

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Ongoing job-related training programmes

Thank You Week events

Wellbeing Calendar

Qualifications

• Proven experience in a sales management role within the hospitality industry.
• Demonstrated ability to develop commercial strategies and pricing models.
• Strong relationships with local businesses and excellent networking skills.

Responsibilities

• Oversee day-to-day sales inquiries to generate F&B Revenue.
• Lead the reservations team and develop commercial strategies.
• Conduct competitor analysis to ensure competitive pricing.

Skills

Customer service skills

Revenue maximization

Detail-oriented

Ability to multi-task

Sales forecasting

Job description

As a Commercial & Sales Manager, you will work with Operations and Marketing teams to deliver an exciting calendar of events across our portfolio of Leonardo Royal Hotels, including NYX London Holborn and Sabine Rooftop Bar, as well as oversee day-to-day reservations and inquiries.

You will be responsible for professionally dealing with a variety of reactive sales inquiries in order to generate F&B Revenue for the Leonardo Royal Hotels with a prime focus on NYX and Sabine.

You will be able to demonstrate first-class customer service skills and have the ability to adapt and multi-task whilst having a keen eye for detail. Your key responsibility is to ensure that all inquiries are answered and, once contracted, coordinated to ensure that we gain maximum market share from all customers and gain their loyalty.

If you're our ideal Sales & Commercial Manager, you will:

• Be yourself!
• In charge of the Sabine Rooftops reservations team; develop commercial strategies to maximise revenue through upselling and repeat business.
• Build pricing models and packages that reflect demand, brand positioning, and market trends, including creating and managing monthly sales forecasts, revenue targets, and commercial reporting.
• Ensure all Sabine Rooftops are set up and fully operational on booking platforms, alongside training the reservations team on booking platform systems and monitoring usage for accuracy and efficiency.
• Liaise with the marketing team to ensure all rooftop information on websites and booking platforms is accurate and easy for guests to use.
• Ensure contracts and payment links are sent through booking platforms and confirmed as signed and paid prior to events; ensure all payments are claimed and correctly posted through the system, and produce detailed function sheets for all events.
• Set up guidelines and SOPs for the rooftop reservations teams on handling enquiries and work closely with the operations team to ensure all events are delivered to agreed standards.
• Represent the venues at networking events, trade shows, and industry gatherings, including wedding shows and build and maintain relationships with local businesses, corporate offices, and agents.
• Conduct competitor analysis to ensure pricing and rooftop offerings remain competitive.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!