Commercial Customs Integration Manager - Coventry/Hybrid

Royal Mail Group; Chesterfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A logistics and delivery organization based in Coventry is seeking a Commercial Customs Integration Manager. This role involves leading the change management process for customs systems, overseeing compliance, and supporting operational improvements. The ideal candidate should possess a degree in Customs or International Trade and have extensive experience in customs management alongside exceptional stakeholder engagement skills. Competitive salary and hybrid work options available.

Benefits

Car allowance

Healthcare

18% annual bonus potential

25 days annual leave plus bank holidays

Qualifications

• 3+ years of experience in customs management and software change.
• Deep knowledge of global customs regulations and compliance.
• Proven experience managing systems/software changes.

Responsibilities

• Lead change management process for customs-related systems.
• Attend forums to prepare for future customs changes.
• Manage customs software systems and support upgrades.

Skills

Stakeholder engagement

Analytical skills

Government regulations knowledge

Problem-solving skills

Compliance awareness

Education

Degree in Customs or International Trade

Tools

AEB

HMRC CDS

Customs management software

Job description

Job reference 329701
Commercial Customs Integration Manager - Coventry/Hybrid
Competitive Salary

£4200 Car allowance (or £3700 paid monthly as £308.33) paid plus Healthcare, 18% annual bonus potential with 25 days annual leave, plus bank holidays, increasing to 30 days after 10 years service
Permanent, Full time

Coventry (min 3 times per week) + some international travel

About the Role

As Commercial Customs Integration Manager, you'll:

• Lead the end-to-end change management process for customs-related systems, software, and operational improvements.
• Attend government and industry forums to anticipate and prepare for future customs changes.
• Oversee the evaluation, planning, and implementation of customs changes with minimal disruption to operations.
• Act as the key liaison between internal teams, external vendors, and government stakeholders. Manage customs software systems and support upgrades, testing, and alignment with compliance and business needs.
• Ensure all changes meet international trade laws and collaborate with Group Tax and Legal to maintain compliance.
• Support commercial teams in delivering efficient, cost-effective customs solutions.
• Implement governance processes and maintain clear documentation and audit trails for all customs changes.
• Drive continuous improvement initiatives to enhance customs efficiency and reduce risk.
• Manage team resources, set priorities, and assign tasks to support successful delivery of customs integration projects.

About You

We're looking for someone who brings:

• A degree (or equivalent) in Customs, International Trade, or a related field.
• 3+ years of experience in customs management and software change, with a strong focus on stakeholder engagement.
• Deep knowledge of global customs regulations, compliance, and trade laws.
• Proven experience managing systems/software changes in customs or trade operations.
• Excellent stakeholder management skills, especially across compliance, IT, legal, and commercial teams.
• Strong analytical and problem-solving skills with a commercial mindset.
• A diplomatic approach with the ability to challenge constructively and drive reform.
• Desirable: Familiarity with customs systems such as AEB, ASM, HMRC CDS, and regimes like Transit, warehousing, ETSF, and ITSF.

Extra Benefits

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.

Sick pay - supportive and generous company sick pay

Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It\'s free, and it\'s for everyone.

*Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionservices.com/en/about-us/

Closing Date: 29th September 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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