Commercial Credit Controller - Property & Arrears Expert

Marks Sattin; Leeds; On-site; GBP 25,000 - 38,000; Full time

Job summary

Marks Sattin is seeking a skilled Credit Controller to manage outstanding tenant balances across a commercial property portfolio in Leeds. You will monitor rent arrears, service charges, and other occupier costs, contacting tenants by phone and email to resolve overdue accounts.

You will review accounts for collection risks, support recovery procedures, and prepare arrears reports for internal stakeholders.

Qualifications

• Previous credit control experience is essential, ideally gained within commercial property, real estate or a related sector.
• Knowledge of CRAR (Commercial Rent Arrears Recovery) would be advantageous.

Responsibilities

• Managing and pursuing outstanding tenant balances across a commercial property portfolio.
• Monitoring arrears relating to rent, service charges, insurance premiums, utilities and other occupier costs.
• Engaging with tenants by telephone, email and written correspondence to resolve overdue accounts and payment queries.
• Reviewing accounts to identify collection risks and recommending appropriate recovery actions.
• Supporting the implementation of debt recovery procedures and enforcement remedies where necessary.
• Liaising closely with Property Managers to provide updates on debtor positions and collection activity.
• Maintaining accurate records of communications, payment arrangements and account statuses within internal systems.
• Preparing regular arrears schedules and debt analysis reports for both internal stakeholders and clients.
• Attending weekly debt review meetings with surveyors to discuss outstanding accounts, recovery strategies and high-risk cases.
• Producing weekly and monthly reporting packs detailing collection performance, arrears movements and key debtor trends.
• Assisting with the administration of formal recovery processes, including matters relating to commercial property debt legislation and enforcement procedures.

Skills

Communication skills

Negotiation

Relationship management

Multitasking

Job description

Marks Sattin is seeking a skilled Credit Controller to manage outstanding tenant balances across a commercial property portfolio in Leeds. You will monitor rent arrears, service charges, and other occupier costs, contacting tenants by phone and email to resolve overdue accounts.

You will review accounts for collection risks, support recovery procedures, and prepare arrears reports for internal stakeholders.