Credit Controller

Fame Recruitment; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Parking

Generous holidays

Job summary

A leading property management group is seeking a Credit Controller to manage rent collection in North West London. This role involves liaising with Universal Credit and managing arrears while maintaining accurate records using ProPack. The ideal candidate is tenacious and organized with previous credit control experience, confident in dealing with challenging situations. This hybrid position offers generous holidays and parking, making it an excellent opportunity for proactive individuals seeking to take ownership of their work.

Qualifications

• Previous experience in credit control, ideally within property management.
• Confident in liaising with Universal Credit and Housing Benefit.
• Tenacious and organized with strong communication skills.
• Strong communication and negotiation skills.
• Experience with ProPack or similar property management software.

Responsibilities

• Manage rent arrears and liaise with agencies.
• Issue rent increase notices.
• Maintain accurate records using ProPack.
• Set up tenants on Universal Credit, including exemptions from rental cap rates.
• Chase unpaid incentives or payments from the council.
• Maintain accurate records using ProPack.
• Handle difficult tenants professionally and assist with administrative processes.

Skills

Credit control experience

Liaising with Universal Credit

Strong communication skills

Negotiation skills

Organizational skills

Tools

ProPack

Job description

Credit Controller

We are looking for a strong and tenacious Credit Controller to join a busy property management group based in North West London. This is a hands‑on role requiring persistence, attention to detail, and the ability to handle difficult tenant situations while ensuring rent collection and arrears management are completed efficiently.

Working alongside another credit controller, this is a hybrid role offering parking and generous holidays.

Key Responsibilities:

• Manage rent arrears, including liaising with Universal Credit and Housing Benefit to restart claims, backdate payments, and ensure rent is paid directly to the landlord.
• Issue S21 rent increase notices and follow up until increases are actioned.
• Ensure tenants are correctly set up on Universal Credit, including exemptions from rental cap rates.
• Chase unpaid incentives or payments from the council.
• Maintain accurate records using ProPack.
• Handle difficult tenants professionally, maintaining a firm stance while resolving issues effectively.
• Assist with administrative processes.

Key Skills & Experience:

• Previous experience in credit control, ideally within property management.
• Confident in liaising with Universal Credit, Housing Benefit and other agencies.
• Tenacious, organised and able to manage long processes.
• Strong communication and negotiation skills.
• Experience with ProPack or similar property management systems is desirable.

Base pay range

Direct message the job poster from Fame Recruitment.

Seniority level: Associate

Employment type: Full‑time

Job function: Accounting/Auditing

This is an excellent opportunity for a proactive Credit Controller looking to take ownership of rent collection and credit control within a dynamic property portfolio.

Fame Recruitment is an equal opportunities employer and is committed to continually improving our diversity, equity, and inclusion practices.

Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not been contacted by a consultant within 24 hours, please assume your application has been unsuccessful.