Credit Control Supervisor | Hybrid, Mentoring & DebtRecovery

Marks Sattin; Leeds; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid working arrangements

Health and wellbeing support

Pension scheme

Life assurance

Professional development and study支

Job summary

Marks Sattin in Leeds is seeking an experienced Credit Control Supervisor to lead the team, oversee performance and ensure alignment with credit policies.

You will coach and mentor credit control colleagues, manage complex debt issues and collaborate with key stakeholders to deliver improvements in processes and controls.

The role offers hybrid working, clear progression and a comprehensive benefits package to support your professional development.

Qualifications

• Proven supervisory experience in finance/credit control.
• Strong credit control knowledge and debt recovery processes.
• Process-driven with track record of improvements.
• Excellent organisational and prioritisation skills.
• Strong communication and negotiation abilities.

Responsibilities

• Ensure effective collection activity across the team in line with company credit policies.
• Conduct regular one-to-one meetings and oversee individual and team performance.
• Coach, mentor and develop credit control team members.
• Identify and implement process improvements to enhance efficiency and controls.
• Build and maintain strong relationships with key stakeholders and customers.
• Manage and resolve complex or escalated debt issues.
• Lead and contribute to business improvement and ad hoc project work.
• Monitor and support delivery of team KPIs and objectives.
• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.
• Complete complex account reconciliations and assist with customer query resolution.

Skills

Team leadership

Credit control

Stakeholder management

Process improvement

Negotiation

Attention to detail

Organization

Communication

Confidentiality

Project coordination

Tools

Microsoft Excel

Job description

Marks Sattin in Leeds is seeking an experienced Credit Control Supervisor to lead the team, oversee performance and ensure alignment with credit policies.

You will coach and mentor credit control colleagues, manage complex debt issues and collaborate with key stakeholders to deliver improvements in processes and controls.

The role offers hybrid working, clear progression and a comprehensive benefits package to support your professional development.