Credit Control

Marks Sattin; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Marks Sattin is seeking an experienced Credit Controller to manage and pursue outstanding balances across a commercial property portfolio. You will monitor arrears, contact tenants, and review accounts to identify risks while coordinating with Property Managers to report on debtor positions.

The role requires strong communication, negotiation and relationship management skills, with the ability to handle multiple accounts and stakeholders effectively.

Qualifications

• Previous credit control experience is essential, ideally in commercial property, real estate or a related sector.
• Knowledge of commercial debt recovery processes, including CRAR, would be advantageous.
• Strong communication, negotiation and relationship management skills are required, with the ability to manage multiple accounts and stakeholders.

Responsibilities

• Manage and pursue outstanding tenant balances across a commercial property portfolio.
• Monitor arrears relating to rent, service charges, insurance premiums, utilities and other occupier costs.
• Engage with tenants by phone, email and written correspondence to resolve overdue accounts and payment queries.
• Review accounts to identify collection risks and recommend recovery actions.
• Support debt recovery procedures and enforcement remedies where necessary.
• Liaise with Property Managers to provide updates on debtor positions and collection activity.
• Maintain accurate records of communications, payment arrangements and account statuses.
• Prepare arrears schedules and debt analysis reports for stakeholders and clients.
• Attend weekly debt review meetings with surveyors to discuss accounts and strategies.
• Produce weekly and monthly reporting packs detailing collection performance and trends.
• Assist with administration of formal recovery processes, including debt legislation and enforcement procedures.

Skills

Credit control

Negotiation

Communication

Relationship management

Attention to detail

Tools

CRAR (Commercial Rent Arrears Recovery)

Job description

Key Responsibilities

• Managing and pursuing outstanding tenant balances across a commercial property portfolio.
• Monitoring arrears relating to rent, service charges, insurance premiums, utilities and other occupier costs.
• Engaging with tenants by telephone, email and written correspondence to resolve overdue accounts and payment queries.
• Reviewing accounts to identify collection risks and recommending appropriate recovery actions.
• Supporting the implementation of debt recovery procedures and enforcement remedies where necessary.
• Liaising closely with Property Managers to provide updates on debtor positions and collection activity.
• Maintaining accurate records of communications, payment arrangements and account statuses within internal systems.
• Preparing regular arrears schedules and debt analysis reports for both internal stakeholders and clients.
• Attending weekly debt review meetings with surveyors to discuss outstanding accounts, recovery strategies and high-risk cases.
• Producing weekly and monthly reporting packs detailing collection performance, arrears movements and key debtor trends.
• Assisting with the administration of formal recovery processes, including matters relating to commercial property debt legislation and enforcement procedures.

Candidate Profile

Previous credit control experience is essential, ideally gained within commercial property, real estate or a related sector. Knowledge of commercial debt recovery processes, including CRAR (Commercial Rent Arrears Recovery), would be advantageous. Strong communication, negotiation and relationship management skills are required, along with the ability to manage multiple accounts and stakeholders effectively.