Commercial Ancillary Manager

Hastings Direct; East Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital insurance provider is seeking a Commercial Ancillary Manager to manage its product portfolio and improve customer outcomes. This role involves analyzing product performance, maintaining strong partner relationships, and implementing commercial strategies to enhance profitability and value. The ideal candidate will have experience in regulated insurance products, strong negotiation skills, and a results-oriented mindset. The position offers flexibility and a competitive benefits package, including performance bonuses and a car allowance.

Benefits

Competitive salary

£5k car allowance

Flexible hybrid working

Annual performance bonus

Private medical insurance

Life assurance cover

Income protection

Matched pension contributions

Mental wellbeing programme

Social events

Qualifications

• Experience working with highly regulated general insurance products.
• Ability to drive against commercial and customer targets.
• Skills in stakeholder management in a matrixed environment.

Responsibilities

• Product owner for ancillary portfolio, analyzing performance and developing strategies.
• Manage relationships with ancillary partners and ensure positive outcomes.
• Deliver tactical initiatives to improve commercial outcomes.

Skills

Experience with general insurance products

Results-oriented focus

Commercial negotiation skills

Innovative thinking

Strong stakeholder management

Job description

Job Title: Commercial Ancillary Manager

Location: Leicester / Bexhill

Welcome to Hastings Direct – From our Group HR Director Pam Angel. We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have invested heavily in data and technology and nurture our 4Cs culture. We provide insurance for over four million customers and are looking for talented colleagues to join our journey.

Role overview

Product owner for a range of products within Hastings' Ancillary portfolio, responsible for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancing products and pricing; develop and implement strategies for ancillary products, delivering long‑term profitability and fair value whilst acting in the best interests of our customers.

Accountabilities

• Manage strong relationships with ancillary partners, ensuring effective commercial and contractual management and positive customer outcomes.
• Monitor trading performance and customer value outcomes, track trends and risks, and hold partners accountable for delivery.
• Ensure good customer outcomes, monitor customer value and mitigate potential detriment; support annual product reviews and value assessments; report to OpCo and Conduct Committee.
• Deliver strategic and tactical initiatives to improve commercial and customer outcomes, including product proposition and pricing reviews, claims process reviews, sales and in‑life journeys – working with Pricing, Operations, Claims, IT, Digital & Marketing.
• Respond to net rate reviews and challenge rating increases based on claims and loss‑ratio analysis.
• Lead, develop and implement ancillary product development strategies (provider, product, pricing, processes) to support commercial performance while ensuring fair value, regulatory compliance and reputational integrity.
• Lead ancillary partner strategy, selecting, overseeing and monitoring providers for allocated products.
• Support rectification of commercial or operational issues, collaborating with colleagues and third‑party partners to resolve issues.
• Support development of new products and propositions as they are introduced.
• Work across the organisation to explore broader opportunities within the ancillary value chain.

Essential skills/experience

• Experience working with highly regulated general insurance products within ancillary or claims functions.
• Results‑oriented, driving against commercial and customer targets.
• Commercial focus and ability to negotiate benefits for all parties.
• Innovative and driven, seeking opportunities to disrupt and innovate while continuously improving current practices.
• Strong stakeholder management in a fast‑paced, matrixed environment; building connections with other functions to embed strategy and drive trading outcomes.

Interview Process

1st Round – Intro call with Hiring Manager.

2nd Round – Case study followed by a call with the Hiring Leader.

Benefits

• Competitive salary and £5k car allowance.
• Flexible hybrid working – discuss with recruiter.
• Competitive annual 4Cs performance bonus.
• Physical wellbeing – private medical insurance covering specialist appointments.
• Financial wellbeing – 4x salary life assurance cover, income protection, matched pension contributions up to 10%, discounts, cashback, free mortgage advice and financial support.
• Mental wellbeing programme – Thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
• Annual leave – 27 days plus bank holidays, with options to buy or sell a week; health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, onsite facilities, and social events.
• Disability confident – inclusive recruitment and support throughout the process.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we conduct thorough referencing, including credit and criminal checks.