Commercial Account Handler

Pavilion; Kemp Town Estate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in the United Kingdom is seeking an experienced commercial broker to manage client portfolios and drive effective retention and growth. The ideal candidate will have previous experience in commercial broking, a strong technical grasp of insurance products, and excellent communication skills. This role offers a supportive benefits package, professional qualification support, and opportunities for ongoing training and development within a collaborative team environment.

Benefits

Competitive benefits package

Support with professional qualifications (CII)

Ongoing training and development

Collaborative team culture with career progression opportunities

Qualifications

• Minimum experience in commercial broking required.
• Strong IT skills including proficiency in Microsoft Office.
• Excellent communication and relationship management skills.

Responsibilities

• Manage a portfolio of commercial clients for retention and growth.
• Underwrite risks and prepare market presentations.
• Contribute to team development and compliance.

Skills

Commercial broking experience

Technical understanding of commercial insurance

Relationship management skills

FCA compliance knowledge

Microsoft Office skills

Education

CII qualification or willingness to obtain

Job description

Responsibilities

• Manage your own portfolio of commercial clients, ensuring effective retention and growth.
• Handle renewals, MTAs, and claims, maintaining a renewal retention rate above 90%.
• Underwrite risks and prepare market presentations for insurer submission.
• Identify and develop new business opportunities through cross-selling and referrals.
• Promote additional business services such as Employee Benefits, Risk Management, and Financial Solutions.
• Deliver excellent customer service, acting as the main point of contact for technical queries.
• Ensure accurate system updates and compliance with FCA regulations and internal standards.
• Contribute to team development by sharing best practices and supporting continuous learning.

Qualifications

• Previous experience in commercial broking is essential.
• Strong technical understanding of commercial insurance products.
• Confident communicator with excellent relationship management skills.
• Working knowledge of FCA compliance and insurance processes.
• CII-qualified or keen to work towards qualification.
• Highly organised, proactive, and adaptable to change.
• Strong IT skills including Microsoft Office.

Benefits

• Competitive benefits package.
• Support with professional qualifications (CII).
• Ongoing training and development.
• A collaborative team culture with genuine career progression opportunities.