Command Centre Scheduling Lead | People Coach & Ops

Sodexo; Greater Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global service leader in Greater Manchester is seeking a Command Centre Team Leader to oversee daily operations and manage a team of administrators and schedulers. The ideal candidate will possess experience in a contact center environment and people management, with strong customer focus and coaching abilities. This role offers a competitive salary, extensive benefits, and the opportunity to work in an inclusive workplace fostering diversity and personal growth.

Benefits

Competitive salary package

20+ employee benefits

Gym discount

Employee assistance programme

Qualifications

• Experience in managing team workloads within required timescales.
• Ability to develop, deliver training, and document training requirements.
• Experience conducting one-on-one meetings and performance reviews.

Responsibilities

• Monitor workloads to ensure timely management.
• Develop and assist in essential training and coaching.
• Conduct regular one-on-one meetings and document development actions.
• Ensure efficient service and identify process improvements.
• Maintain comprehensive training documentation for staff.

Skills

Experience in the Contact Centre / Service Centre environment

Experience in People leadership

Ability to handle multiple priorities

Customer focused and responsive

Demonstrated ability to coach & develop individuals

Job description

A global service leader in Greater Manchester is seeking a Command Centre Team Leader to oversee daily operations and manage a team of administrators and schedulers. The ideal candidate will possess experience in a contact center environment and people management, with strong customer focus and coaching abilities. This role offers a competitive salary, extensive benefits, and the opportunity to work in an inclusive workplace fostering diversity and personal growth.