Collections Specialist

Brite Recruitment Ltd; Bristol; On-site; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency in the UK is seeking a Collections Specialist to join their team in Bristol. The role involves handling sensitive debt collection cases, requiring experience with vulnerable customers in a financial services environment. The ideal candidate will have strong communication skills and the ability to work to targets. This is a full-time, permanent position with a salary of £28,800. If you have the requisite experience and are looking for a challenging and rewarding role, apply today!

Qualifications

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
• Prior debt collections experience within a B2C environment.
• Ability to handle sensitive situations professionally and empathetically.

Responsibilities

• Lead the resolution of a range of debt cases.
• Identify root causes and ensure timely resolutions.
• Maintain knowledge of industry regulations.

Skills

Experience with vulnerable customers

Debt collections experience

Excellent communication skills

Ability to work to targets

Strong IT skills

Job description

COLLECTIONS SPECIALIST

BRISTOL

£28,800

Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Collection Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Collection Specialist you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.


• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.


• Maintain up to date with industry regulations and products.


• Ensure accurate record keeping for all customer contact and decisions.


• Liaise with other departments as needed.


• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collection Specialist, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential


• Prior debt collections experience within a B2C environment


• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.


• Ability to work to set targets and guidelines.


• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Collection Specialist, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!