Collections Analytics Lead

Harnham; Southampton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A successful UK lender is seeking a Collections Analytics Lead to head its Collections team. This role involves championing fair customer outcomes, leveraging data for performance improvement, and ensuring compliance with regulations. The ideal candidate will have a strong background in consumer lending and data management, with excellent communication skills. The position offers a competitive salary up to £100,000, a discretionary bonus scheme, a contributory pension, hybrid working options, and 25 days of holiday.

Benefits

Discretionary bonus scheme

Contributory pension scheme

25 days holiday

Qualifications

• Background in consumer lending and leading collections functions.
• Experience in using data to drive insights.
• Prior experience in line management roles.
• Exceptional communication skills across teams.

Responsibilities

• Champion fair outcomes for vulnerable customers.
• Track performance and identify improvement opportunities.
• Leverage technology to enhance efficiency and customer experience.
• Ensure compliance with regulatory requirements.
• Partner with leadership to minimize losses and improve recoveries.

Skills

Consumer lending experience

Data management skills

Line management experience

Strong communication skills

Job description

COLLECTIONS ANALYTICS LEAD

£80-100,000

LONDON / FULLY REMOTE

THE COMPANY

This company is a successful and growing lender here in the UK, who are continuing to scale up. They are a fast-paced and dynamic company and are seeking a motivated and driven candidate to lead their Collections team. This role offers excellent progression opportunities as well as significant exposure to stakeholders and senior members of the team.

THE ROLE

• Champion fair outcomes for vulnerable customers through robust forbearance and support frameworks
• Use data and insight to track performance, identify opportunities, and drive continuous improvement
• Leverage technology, automation, and smarter ways of working to improve efficiency and customer experience
• Ensure collections processes meet all regulatory and compliance requirements, proactively managing risk
• Partner with senior leadership to reduce delinquency, minimise losses, and maximise recoveries

YOUR SKILLS AND EXPERIENCE

• Essential to have a background in consumer lending, leading a collections and recoveries function
• A background in data and leading data teams to drive insight into
• Prior line management experience
• Strong communication skills and experience working with multiple teams

SALARY AND BENEFITS

• Up to £100,000 base salary
• Discretionary bonus scheme
• Contributory pension scheme
• Hybrid work model
• 25 days holiday

HOW TO APPLY

Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link