Collections Agent

Davies Resourcing; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer service-oriented company in the UK is seeking a dedicated Customer Care Agent to manage complex inquiries and complaints. You will be responsible for maintaining professionalism and quality in interactions while collaborating with team members to offer proactive solutions. Experience in contact centers and strong communication skills are essential for this role. Join a dynamic team that prioritizes exceptional service and customer satisfaction.

Qualifications

• Experience in managing customer inquiries in a regulated environment.
• Strong ability to handle complex customer complaints.
• Comfortable working with CRM systems and documentation.

Responsibilities

• Respond to customer inquiries with professionalism.
• Manage and resolve complex complaints and escalations.
• Document customer interactions accurately in CRM systems.
• Collaborate with team members to resolve issues.
• Maintain knowledge of company policies and compliance requirements.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities with attention to detail

Patience and empathy

Ability to handle complex complaints

Proficiency in basic computer applications and CRM systems

Education

Experience working in a contact center environment

Background in regulated industries

Job description

Customer Care Agent – Join a Dynamic Team Committed to Exceptional Service!

Are you skilled at managing complex customer interactions and resolving challenging issues? We are looking for a dedicated Customer Care Agent to be the friendly, professional face of our organization. In this role, you’ll handle a variety of customer inquiries and complaints within a regulated environment, ensuring each interaction reflects our commitment to quality and customer satisfaction. If you have experience in contact center operations and thrive in managing complex conversations, this opportunity is perfect for you.

What You Will Be Doing

• Responding to customer inquiries via phone, email, or chat with professionalism and courtesy
• Managing and resolving complex complaints and escalations effectively
• Documenting all customer interactions accurately within CRM systems
• Collaborating with team members and other departments to resolve issues
• Maintaining knowledge of company policies, products, and compliance requirements
• Providing proactive solutions and building positive customer relationships

Required Skills:

• Excellent verbal and written communication skills
• Strong problem-solving abilities with attention to detail
• Patience and empathy when dealing with diverse customer needs
• Ability to handle complex complaints and work in a regulated environment
• Proficiency in basic computer applications and CRM systems

Nice to Have Skills:

• Experience in collections or finance-related customer service
• Bilingual capabilities or additional language fluency
• Experience in contact centers handling complex issues
• Positive attitude and team-oriented mindset

Preferred Education and Experience:

• Experience working in a contact center environment, particularly with complex or sensitive issues
• Background in regulated industries, such as finance, healthcare, or telecommunications