Collections Agent

Angular Toastr; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A financial support company in Manchester is looking for a Collections Agent to join their Payment Support Team. The role involves assisting customers with outstanding payments, providing tailored solutions, and showing empathy towards their circumstances. Successful candidates will have excellent communication skills, a strong knowledge of customer support, and the ability to prioritize work effectively. This is a full-time position offering a competitive benefits package.

Benefits

25 days holiday

Private Medical

Health cash plan

Pension contribution

Free breakfast

Employee discounts

1 volunteer day per year

Mental health care

Paid sick leave

Enhanced family leave

Qualifications

• Exceptional communication and empathy skills for building relationships.
• Ability to manage and prioritize work according to KPIs.
• Strong knowledge of customer support strategies.

Responsibilities

• Handle telephone queries from customers in financial distress.
• Find suitable payment solutions for missed payments.
• Set up payment plans and collaborate with specialist teams.
• Review processes for automation or enhancement.

Skills

Excellent communication

Listening skills

Strong customer support knowledge

Ability to prioritize work

Job description

Monday–Friday 9am–6pm (1 hour lunch) plus one Saturday every 3 weeks from 9am–1pm (37.5 hours per week).

Perks

• 25 days holiday (rising to 28 after 3 years service) plus bank holidays.
• Private Medical – via Vitality with reward schemes paid for you and your family.
• Health cash plan – via Simply Health for employees and children, claiming money back for dental, optical, etc.
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• Free breakfast, drinks and fruit in the office (cereals, toast, fizzy drinks, fruit).
• Employee discounts – access to discounts anywhere anytime for major shops.
• 1 volunteer day per year – an opportunity to give back to the community.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – for primary and secondary caregivers.

Oodle who are we

Our mission is to empower our customers by delivering simple experiences, straightforward lending products and compassionate support from application to final payment and beyond. We finance cars and, more importantly, finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey.

Collections Agent at Oodle Car Finance

The Payment Support Team (Collections Team) at Oodle Car Finance is on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments, helping them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

What you’ll be getting up to:

• Dealing with telephone queries from customers experiencing financial difficulties (Inbound tern and Outbound).
• Having great conversations with customers to find suitable payment solutions for missed payments.
• Setting up payment plans and working with other specialist teams to support the customer.
• Displaying compassion and understanding towards customers in vulnerable circumstances.
• Recording conversations and administrative actions within the relevant systems.
• Reviewing processes that could be automated or enhanced to improve the customer and business experience.
• Identifying and raising any risks with your line manager.

The role will be a great fit if:

• Excellent communication and listening skills, both verbal and written, to effectively interact with our customers.
• Strong knowledge of ways to support our customers.
• A desire to support our customers to improve their financial health.
• Ability to proactively manage and prioritise work in line with KPIs.

Hiring Process

• Initial screening (15 minutes)
• Capability and values interview (45 minutes)

Key Skills

• Computer Science
• Continuous Integration
• Fraud
• Intake Experience
• Law Enforcement
• Usability
• Analysis Skills
• Computer Forensics
• Driving
• Teaching
• Counterintelligence
• Sass

Required Experience: Unclear Seniority

Employment Type: Full Time

Vacancy: 1

Oodle is proud to be an inclusive workplace and we recognise that diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks madeതിരെ of our Oodlers who strive to make positive impacts to our cultures.