Colleague Resolution Advisor - Milton Keynes

MIB; Sutton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance organization in the United Kingdom is seeking a Colleague Resolution Advisor to provide strategic support on employee relations matters. In this role, you will advise managers and employees on issues such as disciplinary actions and grievances, and help foster a positive workplace culture. Strong candidates will have experience in employee relations, excellent communication skills, and a commitment to inclusivity. This role is crucial for embedding fairness and collaboration across the organization.

Qualifications

• Experience in employee relations or a similar role.
• Strong communication and interpersonal skills.
• Ability to manage conflicts and facilitate resolutions.

Responsibilities

• Provide first-line advice on employee relations matters.
• Support managers and employees in resolving disputes effectively.
• Champion inclusive practices and foster a positive workplace culture.

Job description

Job Description

Colleague Resolution Advisor - Milton Keynes

About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role

In this pivotal role, you’ll provide strategic support on employee relations matters, guiding managers and resolving issues constructively. You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do.

Key responsibilities

• Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution.

Support the Senior ER Specialist in manage...