Coffee Shop Assistant

Boundary Outlet; Walsall; On-site; GBP 18,000 - 22,000; Full time

Job summary

A popular retail destination is seeking a Coffee Shop Assistant to enhance the customer experience. Your role will involve greeting customers, preparing food and beverages, and maintaining a hygienic coffee shop environment. A friendly attitude, teamwork, and communication skills are essential, while previous experience is beneficial but not required. This role offers a chance to work in a lively setting with strong emphasis on excellent customer service and food preparations.

Benefits

Company Pension Scheme

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Social working hours

Subsidised Meals

Learning & Development Training

Qualifications

• Friendly, enthusiastic attitude towards customer service.
• Strong communication and teamwork skills in a fast-paced environment.
• Attention to detail in food preparation and hygiene standards.

Responsibilities

• Greet and serve customers with a smile.
• Prepare and serve food and drinks to a high standard.
• Maintain cleanliness and hygiene across the coffee shop.
• Assist in the pot wash area and handle payments.

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

As a Coffee Shop Assistant, you'll help create a warm, friendly atmosphere where customers can enjoy great food and drink. From preparing orders to keeping the space spotless, you'll ensure every visit to our coffee shop is memorable for the right reasons. You will also be required to help out in the kitchen, that could be preparing hot food, sandwiches, soups and cakes and jumping in and helping out on the pot wash.

Responsibilities

• Greet and serve customers with a smile, ensuring they feel welcome.
• Prepare and serve hot and cold drinks, snacks, and light meals to a high standard.
• Prepare hot and cold food to company specifications.
• Assist in the pot wash area.
• Handle payments at the till, ensuring accuracy and efficiency.
• Maintain cleanliness and hygiene across the coffee shop, including tables, counters, and equipment.
• Assist with restocking and organising supplies as needed.
• Provide excellent customer service by answering questions and accommodating requests.

Qualifications

• A friendly, enthusiastic attitude and a passion for customer service.
• Strong communication and teamwork skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail, particularly in food preparation and hygiene standards.
• Previous experience in a coffee shop or hospitality setting is beneficial but not essential, as full training will be provided.

Boundary Outlet is not just a shopping destination - it's a place where customers can relax and recharge. Our in-store coffee shop provides a welcoming environment, delicious refreshments, and outstanding service, making it a key part of the customer experience.

Benefits

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Social working hours (aligned to Retail Store opening times)
• Subsidised Meals
• Learning & Development Training