CMR Service Manager

Alt HAN Co; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A not-for-profit energy organization in London is looking for an experienced Service Manager to oversee the delivery of a smart metering service in multifaceted buildings. The ideal candidate has a strong project management background, excellent analytical abilities, and the capacity to handle diverse stakeholders. This role offers the chance to enhance your professional skills in the growing green energy sector.

Benefits

Professional development opportunities

Collaborative work environment

Visibility to senior management

Qualifications

• Significant experience in Senior Project Management or Service Management role.
• Natural leader engaging at all levels.
• Working knowledge of NEC 4 Term Service contract.

Responsibilities

• Oversee delivery of individual cases related to smart metering.
• Manage engagement with stakeholders.
• Chair performance management meetings.

Skills

Leadership

Analytical abilities

Stakeholder engagement

Time management

Cost management

Education

Experience in Project Management

Tools

Microsoft Office

Job description

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Background - About ALT HAN Co:

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by Energy Suppliers. We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses, apartment blocks and commercial premises. Specifically, where the broadcast signal from a smart meter communications hub is not strong enough to reach the gas meter or smart devices in the home. This problem affects around 2.5% of premises - and if not addressed could leave behind around a million customers in the transition to a smarter, low-carbon energy sector.

How Alt HAN is regulated

Alt HAN Co operates in a complex regulatory and stakeholder environment. We were formed to enable businesses that ordinarily compete against each other to work together for the specific purpose of finding a common solution to smart meter blackspots. To reflect this our budget setting, cost recovery and internal governance processes are all regulated through a document called the Smart Energy Code (SEC), and we engage closely with the Department for Energy Security and Net Zero (DESNZ) and the Office of Gas & Electricity Markets (Ofgem). We also have a key role in managing and coordinating the involvement of energy suppliers, whose involvement in Alt HAN is also subject to regulation.

Additionally, as an organisation we are subject to all standard regulatory and legal obligations relevant to a business operation such as ours. For example, data protection, occupational health & safety, product safety, employment law and corporate governance and reporting.

The Role:

Alt HAN is seeking an experienced Service Manager to work on an exciting new project to establish an innovative service that enables smart metering installations in multi occupancy buildings where existing metering equipment can not be upgraded due to spatial constraints. ('Crowded Meter Rooms').

The successful candidate will oversee the day-to-day delivery of the individual cases working closely with Meter Equipment Managers (MEMs) and other external stakeholders. As Service Manager you will be responsible for supporting the establishment of and delivering the enduring service and enact the role of "Service Manager" as defined in the NEC 4 Term Service Contract ensuring that MEMs deliver the service in line with SLA's and manage any case specific escalations as they arise. You will manage a team of up to ten people and will have the ability to delegate the day-to-day tasks of Service Manager to the Operations Coordinators. You will manage engagement with a diverse range of stakeholders including service providers, Alt HAN participants and regulatory bodies.

Job Description:

Delivery of a new service and support a complex project including:

• Manage the Crowded Meter Room Service ensuring that all cases are delivered to time, quality and budget.
• Fulfil the role of Service Manager to administer works being undertaken in line with the NEC 4 contract.
• Stakeholder engagement both internally and externally with Meter Equipment Managers, Energy Suppliers, Network Operators and Alt HAN governance groups.
• Ensure suitable reporting mechanisms are put in to place to monitor MEM SLA's and manage service credits as appropriate.
• Chair regular performance management meetings with each of the MEM's delivering the service.
• Report to the Alt HAN Forum and Board on the performance of the CMR Service.
• Planning, scheduling, controlling, and reporting key project activities to internal and external stakeholders.
• Ensuring that comprehensive reporting is prepared and maintained.
• Gathering and analysis of data.
• Data management and validation.
• Performance management of the CMR team.

Professional Experience, Qualifications, Knowledge and Skills:

• Significant and relevant experience in a Senior Project Management / Programme Management / Service Management role in a B2B organisation at a senior level.
• A natural leader, comfortable engaging at all levels up to Executive management.
• A working knowledge of the NEC 4 Term Service contract is essential.
• An inclusive leader, with demonstrable success in building effective teams and who can foster a culture of recognising, developing, and retaining diverse skills and talents.
• Strong intellect with outstanding analytical abilities and the capability to solve complex problems and manage risk to achieve the right outcome.
• Competent with Microsoft Office, and able to learn new systems quickly.
• Experience of working in the energy sector desirable.
• Proven track record in delivering to deadlines and managing competing priorities.
• Experience of consultation with both internal and external stakeholders
• Proven experience in assessing the cost effectiveness and technical viability of individual meter room cases
• Strong time management and business acumen.
• Excellent cost management, budget and forecasting experience.

Personal Attributes:

• Excellent communication skills to work with complex and diverse stakeholders and drive decision making and collaboration.
• Superb interpersonal skills to work with stakeholders, data specialists, and business area leads.
• A great attention to detail and the ability to quickly spot anomalies in big sets of data.
• Ability to adapt in a developing programme of work.
• Able to thrive within a multi-faceted, fast paced and complex environment/organisation.
• High degree of professionalism, with a can-do attitude
• Resilience, enthusiasm, and energy
• Commercial outlook and acumen
• Straightforwardness in approach
• Collegiate and collaborative
• A passion for smart energy and its associated aspects
• Self-starter.
• Prepared to go the extra mile when needed.

The Opportunity:

At Alt HAN Co you will:

• Have the chance to work within a fascinating and developing organisation within the smart energy space and be at the forefront of the climate/green energy challenge.
• Work and learn from a group of highly professional and capable people, with a very positive and growing reputation.
• Have a wonderful opportunity to enhance your knowledge and experience within a growing business, learning new skills and overcoming challenges that you would not normally get an opportunity to be part of.
• Have access and be visible to Senior Management and a range of internal and external stakeholders.

Alt HAN Co is an equal opportunities employer and are committed to treating all job applicants equally. Alt HAN Co does not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability