Cluster Operations Leader - Multi-Site Student Housing

Unite Group; Scotland; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus potential

25 days annual leave + bank holidays

Pension scheme (4–11%)

Life assurance

Share save scheme

Enhanced Family Leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteer day

Discounts

Job summary

Unite Group is seeking a Cluster Operations Manager to oversee day-to-day operations across a group of student properties in the UK. You will lead teams, drive financial performance, and maintain high standards of safety and resident experience across multiple sites.

You will partner with area operations and support teams to deliver a proactive, performance-driven approach, creating welcoming communities where students feel at home.

Qualifications

• Experience in operational leadership within property, hospitality, facilities management, or another customer-focused environment.
• Experience managing teams and multi-site operations.
• Confident managing operational performance and service delivery standards.
• Excellent communicator with ability to build relationships with colleagues, suppliers and external partners.
• Organised, solutions-focused and able to prioritise in a fast-paced operational environment.
• Experience within property, hospitality or PBSA would be advantageous, but is not essential.

Responsibilities

• Lead operational performance across your cluster, overseeing multiple properties and ensuring consistent, high standards
• Take ownership of day-to-day financial performance, supporting occupancy, revenue, cost control, and overall cluster results
• Lead, develop and support teams across your cluster, creating a high-performing, engaged and collaborative environment
• Ensure properties are safe, compliant and well-maintained, maintaining strong health, safety and operational standards
• Deliver an excellent resident experience, resolving issues quickly and creating welcoming, inclusive communities
• Work closely with maintenance and operational teams to ensure buildings are presented to a high standard and issues are resolved efficiently
• Build strong relationships with university partners, suppliers and contractors to support operational success
• Act as a key escalation point for operational issues and participate in the Duty Manager rota where required
• Use data, feedback and insight to identify opportunities to improve performance, efficiency and resident satisfaction

Skills

Operational leadership

Multi-site operations

Team leadership

Service delivery standards

Communication

Prioritisation

Job description

Unite Group is seeking a Cluster Operations Manager to oversee day-to-day operations across a group of student properties in the UK. You will lead teams, drive financial performance, and maintain high standards of safety and resident experience across multiple sites.

You will partner with area operations and support teams to deliver a proactive, performance-driven approach, creating welcoming communities where students feel at home.