Cloud Technician

Hatched Talent Solutions; Port Talbot; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading IT services provider in South Wales is seeking a Cloud Technician to join their team. The ideal candidate will have a minimum of 3 years' experience in Microsoft Cloud support and strong skills in Microsoft 365 and Azure administration. This client-facing role offers a competitive salary between £28,000 and £38,000, with opportunities for ongoing training and career progression.

Benefits

Ongoing training and professional development

Career progression

Chance to work with the latest Microsoft technologies

Qualifications

• Minimum of 3 years' experience in Microsoft Cloud support, delivery, and administration.
• Strong skills in Microsoft 365 and Azure administration.
• Confident communicator with excellent customer service skills.
• Ability to take ownership of projects/issues and see them through to resolution.
• Full UK driving licence (essential for on-site work).

Responsibilities

• Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products).
• Providing advanced diagnostics and support for complex technical issues.
• Supporting and guiding the 1st line team on escalations.
• Liaising directly with customers on-site and remotely to ensure high satisfaction.
• Completing system checks in line with remote system support policies.
• Assisting with evaluation of new technologies and beta releases.
• Offering software application support to customers after training.

Skills

Microsoft 365 administration

Azure administration

Customer service skills

Problem-solving

Communication

Tools

VoIP systems

Intune

Defender

PowerShell

Job description

Overview

Cloud Technician | £28,000 - £38,000 | South Wales (Office & Customer Site)

Hatched Talent is delighted to be the talent partner for an established IT services provider seeking a Cloud Technician to join their growing team. This is a fantastic opportunity for an experienced Microsoft Cloud professional to step into a client-facing, second-line technical role with real career progression.

What you'll be doing

• Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products)
• Providing advanced diagnostics and support for complex technical issues
• Supporting and guiding the 1st line team on escalations
• Liaising directly with customers on-site and remotely to ensure high satisfaction
• Completing system checks in line with remote system support policies
• Assisting with evaluation of new technologies and beta releases
• Offering software application support to customers after training

What we\'re looking for

• Minimum of 3 years\' experience in Microsoft Cloud support, delivery, and administration
• Strong skills in Microsoft 365 and Azure administration
• Confident communicator with excellent customer service skills
• Ability to take ownership of projects/issues and see them through to resolution
• Full UK driving licence (essential for on-site work)

Desirable skills

• Microsoft certifications (MCP, MCSA, MCSE)
• Knowledge of VoIP systems and support
• Experience with Intune, Defender, and PowerShell

What\'s on offer

• Salary: £28,000 - £38,000 (depending on experience)
• 37.5-hour working week
• A varied role combining office-based, remote, and on-site customer work
• Ongoing training and professional development
• Chance to work with the latest Microsoft technologies
• Career progression within a supportive and growing IT team