Cloud Service Desk Specialist

Savant Recruitment; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology organisation is seeking an experienced Cloud Service Desk Specialist to join its onsite support team. The role involves providing 2nd and 3rd line support via telephone and email, troubleshooting incidents, and maintaining SLAs. The ideal candidate will have over 3 years of experience with M365, Azure, and business applications, along with relevant certifications. Excellent communication skills and a proactive approach are essential.

Qualifications

• 3+ years of experience supporting M365, Azure, and business applications.
• Strong background in service desk environments.
• Possession of Microsoft Fundamentals and role-based certifications.

Responsibilities

• Provide 2nd/3rd line support via telephone and email.
• Troubleshoot incidents and manage full ticket lifecycle.
• Ensure SLAs and KPIs are consistently met.

Skills

M365 support

Azure support

Customer service

Exchange

SharePoint

OneDrive

Teams

Azure AD knowledge

Detail-oriented

Proactiveness

Tools

Azure

Job description

A leading technology organisation is seeking an experienced Cloud Service Desk Specialist to join its onsite support team.

Responsibilities

• Provide 2nd/3rd line support via telephone and email
• Troubleshoot incidents and manage full ticket lifecycle
• Escalate complex issues to third-party vendors
• Ensure SLAs and KPIs are consistently met
• Maintain accurate ticketing updates

Skills and Experience

• 3+ years supporting M365, Azure & Business Applications
• Strong experience with O365, Exchange, SharePoint, OneDrive, Teams, Azure
• Background in a service desk environment
• Knowledge of Azure AD & Active Directory
• Excellent communication and customer service skills
• Calm,detail-focused, proactive, and process-driven
• Microsoft Fundamentals cert (AZ-900, MS-900, SC-900)
• Microsoft role-based certs (MS-102, AZ-104, AZ-500)