Cloud Ops Engineer

Universal Music; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global music company is looking for a CloudOps specialist to manage their cloud-based solutions, ensuring compliance with security standards and delivering quality services. The ideal candidate will have at least 5 years of experience in IT infrastructure, strong Linux/Windows skills, and proficiency in AWS, Azure, and GCP. You will work with modern CloudOps methodologies and tools and collaborate with multiple teams to deliver successful projects. This is a full-time position based in Greater London.

Benefits

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Minimum of 5 years experience in IT infrastructure and cloud projects.
• Proficient in managing Linux and Windows technologies.
• Experience with major cloud providers (AWS, Azure, GCP).

Responsibilities

• Coordinate and deploy cloud-based solutions.
• Ensure compliance with operational requirements and security standards.
• Document and communicate project status to teams.

Skills

SUSE Linux Enterprise Server Administration

AWS services

Automation & Scripting

Monitoring & Performance

CloudOps methodologies

CI/CD processes

Version control

Education

BA or BS degree in IT related field

Tools

AWS CLI

Terraform

Ansible

Git

Job description

Music is Universal

It’s an enthusiastic and dedicated team at Universal Music that helps make us the world's leading music company. From A&R to finance, legal to digital sales and marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you—from application onwards—including alternatives to the online form or to disclose a neurocognitive condition please email.

Job Summary

We are UMG, the Universal Music Group. We are the world’s leading music company and are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Job Functions

• Utilise technical skills and tools to coordinate, maintain, enhance and deploy cloud‑based solutions while following corporate standards and best practices.
• Work within a CloudOps team to meet project objectives in a timely fashion.
• Update project status reports (progress / risks / issues / roadblocks) as required by senior management.
• Use CloudOps methodology and toolsets to implement and support solutions in AWS, Azure and GCP.
• Implement proposed solutions to ensure the delivery of a quality product or service.
• Ensure cloud resources meet UMG’s operational requirements and are in compliance with UMG infrastructure and security standards.
• Provide documentation and communication to peers and other IT teams for status coordination objectives and performance.
• Compile and remediate vulnerabilities identified by the security team.
• Assess and troubleshoot, consult with vendors and coordinate with other teams for problem resolution.
• Ensure high work standards regarding incident and change management tasks.
• Other tasks as deemed necessary or appropriate.

Job Requirements – Skills / Abilities

Critical and Required Daily Skills

SUSE Linux Enterprise Server (SLES) Administration: deploy, configure and manage SLES EC2 instances in AWS; troubleshoot boot issues; manage LVM (LVS, VGS, PVS); configure SUID/SGID/Sticky Bit; expand XFS file systems and EBS volumes; manage permissions and ACLs; user/group management; SSH; security package management (zypper, rpm); process/service management (systemd); log analysis; networking (TCP/IP, DNS, routing, firewalls); backup/restore; patching and security hardening.

AWS Services

EC2, S3, EFS, Storage Gateway, EBS, VPC, VPC Endpoints, IAM, CloudWatch, CloudTrail; provisioning, configuration, monitoring and optimisation.

Automation & Scripting

Bash / shell scripting, AWS CLI, Infrastructure‑as‑Code (Terraform, Ansible), cron jobs and system automation.

Monitoring & Performance

System resource monitoring, capacity planning, AWS monitoring tools and troubleshooting performance bottlenecks.

Overall Skillset

Proficient usage and management of Linux and Windows technology stacks (Ubuntu, Windows Server, Nginx, Apache, MySQL, PHP, IIS, MS and more). Proven experience with AWS, GCP and Azure in an enterprise setting (personal use of these services will not be considered as equivalent). Experienced usage of Kubernetes technology stacks (K8s, EKS, GKE, Helm, Prometheus, Cortex, Grafana, Istio and more). Accomplished with modern CloudOps methodologies and toolsets (Chef, Terraform, Jira, Slack, Vault, Python, Cortex). Solid grasp and usage of version control and release management concepts and tools particularly Git (GitHub / SVN / Bitbucket) for code branching and merging.

Understanding of Modern Auth (OIDC, SSO, SAML, Federation)

Build and support solutions using both serverless and server‑based infrastructure in AWS, Azure and GCP cloud environments.

Follow deployment practices using CI/CD processes and technologies (Jenkins, TeamCity, Tekton, Spinnaker, Octopus, CodeDeploy, Automate)

Solid understanding of key cloud design concepts such as High Availability (HA), Elastic Load Balancing (ELB), Principle of Least Privilege, Resiliency, Ephemeral Computing, Stateless Computing, Virtual Networking and Scaling.

Detailed knowledge of key AWS‑specific technologies

EC2, S3, RDS, Redshift, CloudWatch, CloudFormation, CloudTrail, Storage Gateway, VPC, Transit Gateway, Dedicated Instances, Large Memory (U‑Type) Instances, Lambda.

Detailed knowledge of key GCP‑specific technologies

Compute Engine, BigQuery, IAM, BigTable, VPC, Shared VPC, Flow Logs, Cloud Functions.

Depth of knowledge of VPC, Cloud Networking, Hybrid Cloud and IAM constructs in AWS, Azure and GCP.

Clear understanding that implementation of security principles and tools is not optional.

Experience with serverless technologies

K8s, RDS, Lambda, SNS, SQS, S3, BigQuery, EKS, GKE, BigTable, Azure AD, Azure B2C, API Gateway, CloudFront, Lambda@Edge.

Skill configuring and administering different distributions of Linux (Amazon Linux, Ubuntu, Red Hat Enterprise Linux, SLES).

Experience

5 years minimum experience delivering IT infrastructure and cloud projects with multiple stakeholders and delivery teams. Extensive experience in technical server and enterprise storage management.

Practical (hands‑on) experience

With all 3 leading cloud providers (AWS, Azure, GCP); with UMG primary DevOps toolsets (Chef, Terraform, Enterprise Jira, Confluence, Git, Vault, Slack); with UMG primary serverless technologies (k8s, GKE, EKS, Lambda, RDS); with UMG primary VM technologies (EC2, Dedicated Instances, Compute Engine); with scripting languages (Python, PowerShell, Golang, AWS CLI, GCP CLI, Bash); with AWS Linux, Ubuntu Linux and SLES Linux. Practical experience using Windows; Kubernetes (K8s, EKS, GKE, Grafana, Prometheus, Cortex).

Other tools

Dynatrace, Azure AD, Intune, SEP, Redlock, Prisma Cloud, SAP, GoAnywhere.

Education

BA or BS degree in an IT related field or an equivalent combination of formal education and applicable experience required. MCSE, AWS, GCP and UNIX certifications strongly preferred.

Just So You Know

The company presents this job description as a guide to the major areas and duties for which the job holder is accountable. However the business operates in an environment that demands change and the job holder’s specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.