Clinical & Technical Support Specialist - Cardiology

Carrot Recruitment; Southampton; On-site; GBP 38,000 - 45,000; Full time

Job summary

A global medical device company is seeking a Clinical & Technical Support Specialist in Southampton. This patient-facing role involves coordinating patient fittings, providing technical support, and educating stakeholders in cardiology. Ideal candidates have clinical experience, a hands-on approach, and excellent communication skills. The role offers a salary up to £45,000, extensive training, and opportunities for growth within the company, while making a significant impact on patient outcomes.

Benefits

Base salary up to £45,000

Extensive training and development

Varied role with travel opportunities

Qualifications

• Experience in a clinical or hospital environment preferred.
• Willingness to travel as required.
• Hands-on approach with persistence and accountability.
• Calm and patient-focused demeanor.
• Strategic thinking and logistics management.

Responsibilities

• Conduct patient fittings across hospitals in the UK.
• Provide technical and clinical support to patients and physicians.
• Analyze ECG data and ensure accurate documentation.
• Manage UK inventory and stock.
• Deliver customer-facing training and education.

Skills

Previous experience in cardiology

Interest in medical device industry

Strong working knowledge of Microsoft Office

Excellent interpersonal skills

Fluency in written and spoken English

Job description

Carrot Recruitment is proud to be partnering exclusively with an innovative, global medical device company. Our client is seeking a Clinical & Technical Support Specialist to join their UK team with a focus on cardiology. This is a highly patient-facing role combining clinical expertise, technical support, education, and stakeholder engagement.

Everything you need to know about the role

Following comprehensive training your responsibilities will include :

• Coordinating and conducting patient fittings across requesting hospitals throughout the UK (with occasional travel to the Republic of Ireland).
• Acting as the first point of contact for patients and physicians, providing technical and clinical support via phone and delivering tailored solutions.
• Analysis of ECG data and other technical information, taking appropriate action and ensuring accurate documentation in line with company guidelines.
• Network and portal management
• Delivering customer-facing training and first‑line education, working closely with therapy development colleagues.
• Attending relevant UK cardiology congresses and meetings.
• Supporting national initiatives to grow awareness of the therapy through effective presentations and customer engagement.
• Collaborating with Customer Service on projects, process improvements, and service delivery.
• Responsibility for UK inventory and stock management

Experience and qualities that make you a strong fit

To be successful in this role, you will bring :

• Previous experience in cardiology within a clinical or hospital environment (preferred)
• Interest in working in the medical device industry
• Willingness and flexibility to travel as required, sometimes on short notice
• A goal‑oriented, hands‑on approach with persistence and accountability
• Strong working knowledge of various Microsoft office programmes
• A motivated, independent, and patient‑focused mindset with a calm and level headed demeanour
• Strategic thinking and ability to manage logistics
• Excellent interpersonal and communication skills, with the ability to build trust with patients, clinicians, and colleagues
• Fluency in written and spoken English

What’s on offer?

• Base salary of up to £45,000 per annum (depending on experience)
• Work with a life‑saving cardiac technology that makes a real difference to patient outcomes
• Receive extensive training and development in a specialist cardiology therapy, with opportunity to progress with the company
• Enjoy a varied role combining clinical work, technology, education, and travel

Could this be the role for you?

If you’re ready to take on this exciting opportunity and bring your expertise to a company that’s shaping the future of healthcare, we’d love to hear from you.

Please note that we do expect a high level of interest on this role, suitable candidates will be contacted as soon as possible. Applications may be paused once the interview process starts and reopened as required.