Clinical Operations Executive

Simplyhealth; England; Hybrid; Confidential; Full time

Job summary

A healthcare innovator in the UK seeks a Clinical Operations Executive to ensure the efficient delivery of clinical services. Responsibilities include managing partnerships, upholding clinical standards, and driving service improvements. The ideal candidate will have direct clinical experience and operations background, with strong communication skills. This role allows for flexible working arrangements, ensuring a work-life balance while contributing to advancing healthcare services.

Benefits

Generous pension with a 6% contribution

28 days holiday plus bank holidays

Flexible benefits pot

Health plan

Access to wellbeing hub

Recognition awards

Qualifications

• Direct clinical experience (e.g., allied health professional).
• Strong communication skills and ability to challenge ideas constructively.
• Comfortable in fast-paced environments, proactive, and solutions-focused.

Responsibilities

• Ensure smooth delivery of clinical services and monitor performance.
• Support onboarding and monitoring of clinical partners.
• Help mitigate clinical risks and champion governance principles.
• Work with cross-functional teams to align operations.
• Review clinical complaints and assist in operational improvements.

Skills

Direct clinical experience

Operations experience in digital health

Strong communication skills

Data literacy

Proactive and solutions-focused

Job description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As a Clinical Operations Executive at Simplyhealth, you’ll play a vital role in ensuring that our clinical services operate safely, efficiently, and to the highest quality. You will support the day-to-day running of our clinical operations, maintain strong relationships with partners, uphold clinical governance standards, and help us continually improve how care is delivered to our customers.

Your clinical background and operational mindset will help us deliver consistent, safe and efficient healthcare services across our partner network.

Key responsibilities

• Clinical Operations & Service Delivery: Ensure smooth delivery of clinical services, monitor performance, and identify opportunities for improvement.
• Partner Management: Support onboarding, validation, and monitoring of clinical partners; review quality metrics and compliance. Build and maintain strong, collaborative relationships with third-party clinical service providers.
• Clinical Governance & Risk: Help mitigate clinical risks, contribute to incident reviews, and champion governance principles across Simplyhealth.
• Cross-Functional Collaboration: Work with Product, Partnerships, Legal, and Customer Services teams to align operations. Provide clinical operational insights to support business decisions and partner strategy.
• Quality & Continuous Improvement: Review clinical complaints, track and analyse quality trends to identify areas for service refinement and assist in the implementation of operational improvements.

About You

To be considered you must have:

• Direct clinical experience (e.g., allied health professional).
• Operations or partnerships experience, ideally in digital health.
• Strong communication skills and ability to challenge ideas constructively.
• Data literacy and a broad understanding of clinical governance.
• Comfortable in fast-paced environments, proactive, and solutions-focused.
• The ability to identify and analyse opportunities to improve customer outcomes.

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot ( which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Recognition awards
• Give as you earn

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Virtual Interview with the hiring manager and team
• Aptitude assessment
• Presentation/case study with the hiring manager and team

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.