Clinical Assessment Service Administration Support Assistant

North East Ambulance Service NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare provider is looking for a Clinical Assessment Service Administration Support Assistant in Newcastle upon Tyne. This permanent position involves 37.5 hours of work weekly, including weekends and bank holidays. The successful candidate will be responsible for booking patient appointments and ensuring efficient administration for the clinical assessment team. Ideal candidates should have strong communication and organisational skills, relevant educational qualifications, and previous clerical experience.

Qualifications

• Ability to manage own workload and work independently.
• Computer literacy with experience in spreadsheets and managing diaries.
• Prior workspace experience, particularly in clerical duties.

Responsibilities

• Assist in smooth running of the Clinical Assessment Service.
• Book patient appointments and perform administrative tasks.
• Contribute to delivering quality patient care.

Skills

Prioritising workload

Excellent communication skills

Team building skills

Good negotiation skills

Strong organisational qualities

Education

Maths GCSE (Grade C and above)

English GCSE (Grade C and above)

European Computer Driving License (ECDL)

Tools

Microsoft Office

Job description

Clinical Assessment Service Administration Support Assistant

The closing date is 11 January 2026

We are looking for a Clinical Assessment Service Administration Assistant.

This is a permanent role, 37.5 hours per week, including bank holidays, weekends and nights.

Duties include booking patient appointments and ensuring the smooth running of the clinical assessment administration service.

Based at our Bernicia House site- NEAS HQ.

Main duties of the job

Administration Assistant – Clinical Assessment Service

To assist in the smooth running of the Clinical Assessment Service within the Operations Directorate by providing administrative support to the Clinical Assessment Service. The Clinical Assessment Service supports patients who call 111 and require clinical assessment. This post helps to deliver our vision of unmatched quality of care every time we touch lives.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en‑route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job responsibilities

For a detailed description of the main duties & responsibilities associated with the role please refer to the Job description.

Person Specification

Education, Qualifications & Training

• Maths GCSE (Grade C and above)/O Level or equivalent
• English GCSE (Grade C and above)/O Level or equivalent
• European Computer Driving License (ECDL) CLAIT

Skills, abilities & personal attributes

• Prioritising own workload and the ability to work alone. Ability to engage with customers/public, self‑motivated.
• Excellent communication and team building skills at all levels within the organisation. Good negotiation skills. Good standard of numeracy/literacy. Strong organisational/prioritisation qualities including the management of electronic and paper based filing systems and complex data storage/access systems.

Knowledge & Experience

• Ability to work using own initiative and manage own workloads. Computer literate with a good understanding of spreadsheets and Microsoft Office. Experience of managing electronic diaries. General office procedures.
• Previous recent clerical experience including experience of taking and transcribing formal minutes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North East Ambulance Service NHS Foundation Trust