Clinical Applications Support Analyst

NHS; Northampton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider is looking for a Clinical Applications Support Analyst at their Northampton location. The successful candidate will ensure the efficient delivery of support services for clinical applications and participate in system management. Essential qualifications include a Level 4 diploma and proficiency in IT tools. This role requires excellent communication skills and the ability to manage workloads effectively.

Qualifications

• Basic understanding of NHS patient record requirements and experience working in a multi-disciplinary team.
• Evidence of continuous personal and professional development.

Responsibilities

• Provide efficient, integrated and customer-focused services across the Group.
• Deliver high-quality service exceeding agreed SLAs.
• Collaborate with digital teams and clinical users.

Skills

Proficiency in IT tools

Strong verbal and written communication skills

Ability to prioritize and manage own workload

Education

Diploma / Vocational qualification at Level 4 or equivalent experience

Tools

Microsoft Office

Job description

Overview

Do you want to make a positive difference in our digital delivery across the Group? We have developed a groupwide Digital Service delivering digital services across University Hospitals of Northamptonshire, Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides opportunities to deliver benefits beyond what we could achieve as individual organisations, with our Group Digital Strategy guiding the approach to \'do once for both\'. An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Support Analyst. The post holder will contribute to the efficient delivery of a second line support service for clinical and non-clinical applications, focusing on service delivery to internal SLAs. This position is based at Northampton General Hospital. The ability to travel between Kettering General and Northampton General Hospital sites will be required.

Main duties of the job

As a Clinical Applications Support Analyst, you will:

• Coordinate the Junior Doctors intake, new starters and transfers within the Trust.
• Contribute to day-to-day system management and user support of electronic patient systems post-implementation, including investigation of systems and technology, fault finding and resolution.
• Support the team through creation of accounts and configuration of simple changes to the clinical applications.
• Identify, with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
• Provide technical support and professional advice regarding Clinical Applications.

Role requirements

We are looking for a flexible, self-motivated and organised individual who can prioritise workload and deliver to deadlines. You must be proficient in IT tools, with experience communicating effectively with different stakeholders. Working hours are Monday to Friday between 08:00 and 17:00 on a rota. The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation, and occasionally outside core hours to support configuration changes and system upgrades.

About us

Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group, University Hospitals of Northamptonshire NHS Group, on 1 July 2021. Each Trust retains sovereignty, but we work together to deliver benefits across the Group. Our vision supports seamless care and access to electronic health records for patients. Our Excellence Values: Compassion, Respect, Integrity, Courageous, Accountable.

Job responsibilities

Key deliverables include:

• Provide efficient, integrated and customer-focused services to all staff across the Group, delivering excellent customer service and ensuring services meet clinical and business needs and provide best value.
• Deliver high-quality service exceeding agreed SLAs, prioritising workload and managing system access and user issues.
• Collaborate with digital teams and clinical users on the implementation of electronic patient records and clinical systems.
• Understand and follow the Clinical Safety Management system, escalating risks as appropriate.
• Carry out testing as directed with support from the Test Lead.
• Champion the Group values and contribute to the Group Vision and Mission.

Clinical Applications improvement and support: coordination of intake, new starters and transfers; day-to-day system management and user support; account creation and simple changes; identify clinical risks; provide technical support and advice.

Experience, Skills & Qualifications

Essential

• Diploma / Vocational qualification at Level 4 or equivalent experience; evidence of continuous personal and professional development.
• Basic understanding of NHS patient record requirements and experience working in a multi-disciplinary team.
• Proficiency in IT tools, especially Microsoft Office; strong verbal and written communication skills; ability to prioritise and manage own workload.

Desirable

• Experience providing support for clinical systems.
• Experience carrying out testing.
• Familiarity with hospital environments and EPR systems.

Other requirements

This post is subject to the Rehabilitation of Offenders Act and a Disclosure and Barring Service check. Applications from job seekers who require skilled worker sponsorship will be considered alongside other applications.

Employer details

Employer: Northampton General Hospital

Address: Northampton General Hospital NHS Trust, Cliftonville, Northampton, NN1 5BD

Salary: £27,485 to £30,162 per year (pro rata)