Client Support Advisor

Wates Group; Manchester; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading construction firm in Manchester is seeking a proactive Client Support Advisor to join their team. The ideal candidate will thrive in a fast-paced environment and ensure excellent service delivery to clients. Key responsibilities include managing client queries and coordinating resolutions with internal teams. The position offers a hybrid working model and opportunities for training and development.

Benefits

Hybrid working model

Supportive team environment

Opportunities for training and development

Competitive salary and benefits package

Qualifications

• Previous experience in a customer service or administrative role required.
• Strong communication and organizational skills needed.
• Ability to multitask and work under pressure essential.

Responsibilities

• Act as the first point of contact for client queries.
• Coordinate with internal teams to resolve issues.
• Maintain accurate records and update systems.

Skills

Customer service experience

Strong communication skills

Organizational skills

Multitasking

Proficiency in Microsoft Office and CRM systems

Job description

The Vacancy

🧩 Client Support Advisor

📍 Location: Manchester Office (Hybrid Working)

🕒 Hours: Monday to Friday, 8:00am – 5:00pm

About the Role:

We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to clients and internal teams.

Key Responsibilities:

• Act as the first point of contact for client queries, ensuring timely and professional responses
• Coordinate with internal teams to resolve issues and deliver service excellence
• Maintain accurate records and update systems with job progress and outcomes
• Support the planning and scheduling of works, ensuring SLAs and KPIs are met
• Build strong relationships with clients and colleagues to support smooth operations

What We’re Looking For:

• Previous experience in a customer service or administrative role
• Strong communication and organisational skills
• Ability to multitask and work under pressure
• Proficiency Microsoft Office and CRM systems
• A team player with a positive, can‑do attitude

What You’ll Get:

• Hybrid working model for better work‑life balance
• Supportive team environment
• Opportunities for training and development
• Competitive salary and benefits package

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.

Work for Wates

Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises :

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards