Client Success & Sales Executive

Pertemps Crawley Perms; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading business in Horsham is searching for a Client Success & Sales Executive to enhance customer relationships and manage the entire sales cycle. The role demands a proactive individual with the ability to upsell and provide exceptional service. If you thrive in dynamic environments and have a passion for sales, this opportunity is for you.

Qualifications

• Proactive and commercially minded individual.
• Strong character, comfortable in changing environments.
• Experience in promoting products and upselling.

Responsibilities

• Act as primary contact for customers.
• Build strong customer relationships.
• Identify upselling and cross-selling opportunities.
• Manage the sales cycle from pre-quotation to aftercare.
• Collaborate with internal departments for customer experiences.
• Monitor and report on sales performance.

Job description

Client Success & Sales Executive

Our client, a highly regarded business currently experiencing significant growth, is seeking a proactive and commercially minded Client Success & Sales Executive to join their team in Horsham.

This role is ideal for an individual with a strong character - someone who enjoys taking initiative, thrives in a changing environment, and is motivated by delivering exceptional service. You’ll be comfortable promoting products and services, upselling where appropriate, and becoming a trusted partner to customers throughout their journey.

The Role

• Act as the primary point of contact for customers, providing professional and solution-focused support.
• Build strong, trusted customer relationships to improve satisfaction and encourage repeat business.
• Proactively identify upselling and cross-selling opportunities.
• Manage the full sales cycle – from pre-quotation through to delivery coordination and aftercare.
• Collaborate with internal departments to ensure seamless customer experiences.
• Monitor and report on sales performance, conversion rates, and customer feedback, presenting recommendations for improvement.
• Prepare and review customer quotations, escalating high-value opportunities where required.
• Coordinate and submit RFQ responses with accuracy and attention to detail.
• Process purchase orders and conduct thorough contract reviews for compliance.
• Maintain customer guides, internal documentation, and pro...