Client Success Manager | Investor Relations (London)

InvestorHub; Greater London; On-site; GBP 60,000 - 72,000; Full time

Job summary

A fast-growing global tech startup in London is seeking a Client Success Manager to oversee product onboarding and ensure client satisfaction. You will support clients in utilizing the platform effectively and maintain internal CRM accuracy. Ideal candidates have 2+ years in client services in tech startups, exceptional communication skills, and a knack for project management. This role offers a competitive OTE of £60,000 to £72,000 and various benefits including stock options and a learning budget.

Benefits

Stock options

25 days holiday + bank holidays

Learning & development budget

Private medical insurance

Pension matching

Weekly team lunches

Quarterly events

Annual offsite

Qualifications

• 2+ years of experience in client services as a CSM in a technology startup.
• High standard of verbal and written communication skills.
• Comfortable working 5 days a week in an office environment.

Responsibilities

• Manage product onboarding and implementation for new clients.
• Provide ongoing support to clients to maximize platform value.
• Coordinate with internal teams for client success.

Skills

Client Services Experience

Communication Skills

Project Management

CS Tools Proficiency

Entrepreneurial Spirit

Tools

HubSpot

Google Sheets

Canva

Figma

Mailchimp

Metabase

Job description

A fast-growing global tech startup in London is seeking a Client Success Manager to oversee product onboarding and ensure client satisfaction. You will support clients in utilizing the platform effectively and maintain internal CRM accuracy. Ideal candidates have 2+ years in client services in tech startups, exceptional communication skills, and a knack for project management. This role offers a competitive OTE of £60,000 to £72,000 and various benefits including stock options and a learning budget.