Client Success Analyst

Intapp; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is looking for a Client Success Analyst in City of London. This hybrid full-time role involves handling client inquiries, providing technical support, and ensuring client satisfaction with services. The ideal candidate must have experience in client success or technical support and strong Excel skills. You will work closely with clients to educate and enhance their experience while collaborating with a supportive team.

Benefits

Professional development opportunities

Complimentary lunches

Comprehensive wellness programs

Flexible time off

Qualifications

• Experience in client success or technical/product support is required.
• Proficiency in Excel and other Microsoft Office tools is necessary.
• Strong communication skills are essential for effective collaboration.

Responsibilities

• Provide consultative support and educate clients on platform usage.
• Analyze success metrics to enhance client satisfaction and product adoption.
• Ensure a high level of solution quality for clients.

Skills

Client Success or Technical/Product Support experience

Strong Excel skills

Strong written and verbal communication skills

Superior troubleshooting and problem-solving abilities

Self-motivated with strong work ethic

Strong organizational skills

Education

Undergraduate degree in business, computer science or related fields

Tools

Microsoft Office suite

Windows OS

Job description

Job Description

Client Success Analyst

Hybrid- City of London

The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in London. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.

What you will do:

• Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud platform and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, workflow and new processes
• Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

What you will need:

• Client Success or Technical/Product Support experience required
• Strong Excel skills and competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees or experience
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a \"whatever it takes to get it done\" mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner

What you will gain at Intapp:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.