Client Services Specialist - Healthcare and Risk

Howden Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading international insurance company is seeking a Client Services Specialist to deliver exceptional service within its Employee Benefits Risk Team. This role involves providing administrative support, managing client relationships, and ensuring compliance with industry standards. The ideal candidate should demonstrate effective communication skills and have a strong desire to learn about the Employee Benefits industry, particularly Group Risk products. The position is full-time, based in London, with a hybrid working model.

Qualifications

• Strong prioritisation and work management skills.
• Excellent attention to detail.
• Ability to communicate clearly and efficiently.
• Strong collaborative skills.
• Understanding of industry regulations and compliance.

Responsibilities

• Provide administrative servicing support for clients.
• Complete work for scheme renewals and market reviews.
• Monitor insurers’ performance on behalf of clients.
• Deal with client queries in line with service level agreements.
• Update all internal systems as per process.
• Manage client relationships to support retention and growth.

Skills

Prioritisation skills

Attention to detail

Clear communication

Collaborative work

Understanding of industry regulations

Learning motivation

Education

CII GR1 qualification

Job description

Client Services Specialist – Risk

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. We nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Howden is seeking a Client Services Specialist to achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Employee Benefits Risk Team and how operationally we can underpin and support our client’s needs. Please note this is a full‑time, permanent role based from our London Office. The expectation is to be onsite 2‑3 days per week on average.

Role Responsibilities

• Provide administrative servicing support for our clients, working collaboratively alongside the Employee Benefits Consultancy Team and inline with the client’s Scope of Service agreement.
• Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.
• Monitor insurers’ performance on behalf of clients and challenge insurer as appropriate to resolve any issues.
• Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver this.
• Update all internal systems as per process ensuring we remain compliant.
• Own and proactively manage your workload.
• Manage client relationships in conjunction with the Consultancy team to support retention and growth opportunities.
• Provide peer review support as necessary.

Role Requirements

• Strong prioritisation and work management skills.
• Excellent attention to detail.
• Ability to communicate clearly and efficiently (both verbally and written) with clients, insurers, internal and external stakeholders.
• Strong ability to work collaboratively with colleagues.
• Good understanding of industry regulations, compliance requirements and technical specifications.
• Good understanding of the Employee Benefits sector and its associated products.
• Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
• Motivated with a strong desire to learn about the Employee Benefits industry, specifically Group Risk products.
• CII GR1 qualified, this is preferred but not essential. The business will support you in