Client Services Manager (Maternity Cover 13 month FTC)

Medica Group; Hastings; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A healthcare solutions provider in the United Kingdom is seeking a Client Services Manager to build strong client relationships and ensure service excellence. In this hybrid role, you will manage onboarding, training, and facilitate communication between clients and internal teams. The ideal candidate has experience in client management and excellent communication skills. This full-time position offers a competitive salary and comprehensive benefits including a flexible work environment.

Benefits

Flexible and hybrid working

Work-life balance

Access to Employee Assistance Programme

Annual bonus

Enhanced holiday allowance

Qualifications

• Experience managing operational workstreams in a client-facing management role.
• Ability to influence change to achieve project goals.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the main contact for a group of Medica clients ensuring excellent service.
• Handle client queries and lead improvement plans.
• Support new client setups and training.

Skills

Client relationship management

Communication skills

Interpersonal skills

Organizational skills

Change management

Job description

Job description

Client Relationship Manager Customer Success Manager Client Engagement Manager Client Support Manager Client Operations Manager Partnerships Manager Client Solutions Manager

Salary:30000 to 40000 per annum DOE

Location:Hybrid 3 days/week in Hastings HQ

Contract:Fixed-term 13 months Full-time (37.5 hrs/week)

Join Medica as a Client Services Manager and become the trusted partner for our valued clients. In this dynamic role youll take the lead in building strong relationships driving service excellence and supporting the growth of our healthcare solutions. As the go-to contact for a portfolio of clients youll manage everything from onboarding and training to resolving issues and identifying new opportunities. If youre passionate about delivering outstanding service thrive on collaboration and enjoy making a real impact - this is the role for you.

Key responsibilities

• Be the main contact for a group of Medica clients ensuring excellent service and satisfaction.
• Handle client queries, issues and service reviews and lead improvement plans.
• Support new client setups and changes including project management and training.
• Work with internal teams to share client feedback and improve services.
• Identify and support opportunities to grow existing services and introduce new ones.
• Create useful guides and training materials for clients and colleagues.
• Share knowledge and best practices with your team to support ongoing learning.

Job requirements

• Experience managing operational workstreams of a client facing management role or managing client implementations / change with a client focused approach.
• Ability to influence change to achieve project goals.
• Ability to be both strategic and tactical when making decisions.
• Ability to build consensus and relationships among peers and the wider team.
• Excellent communication, interpersonal and organisational skills.
• Experience working in or with IT stakeholders and systems.

Core benefits for you

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

All done!

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