Client Services Manager Birmingham 12 Month Fixed Term Contract (Maternity Cover)

EJ Legal; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Birmingham is seeking a Client Services Manager for a 12-month maternity cover contract. This role involves managing a team and coordinating responses to client surveys, requiring strong project management and communication skills. Candidates should have a background in Marketing & Business Development and experience in a law firm or professional services environment. The position offers hybrid working arrangements.

Qualifications

• Must have experience in a law firm or professional services environment.
• Ability to draft polished and persuasive copy is essential.
• Experience managing a small team is required.
• Strong skills in project management and stakeholder coordination.
• Excellent communication, diplomacy, and influencing skills are necessary.

Responsibilities

• Manage two Client Services Coordinators to ensure quality work.
• Handle complex client survey requests directly.
• Collaborate with experts to craft client-ready responses.
• Produce monthly management information reports.
• Enhance existing processes to support efficiency.
• Build strong relationships with stakeholders and manage escalations.

Skills

Experience in a law firm or professional services environment

Background in Marketing & Business Development

Team management experience

Strong project management skills

Excellent communication skills

Proactive and pragmatic approach

Job description

Overview

Client Services Manager Birmingham – 12 Month Fixed Term Contract (Maternity Cover)

The Role

The Client Services team plays a vital role in coordinating responses to complex and high-profile client surveys, RFIs, audits and ESG-related requests. These exercises require close collaboration with stakeholders across the firm, ensuring timely, accurate and high-quality responses that reflect the firm’s values and standards.

Key responsibilities include:

• Managing two Client Services Coordinators, providing oversight, guidance and quality assurance of their work.
• Handling complex or sensitive client survey requests directly.
• Collaborating with subject matter experts across the firm to collate information and craft compelling, client-ready responses.
• Producing monthly MI reports for senior leadership.
• Maintaining and enhancing existing processes, templates and guidance to support efficiency and consistency.
• Building strong stakeholder relationships and managing escalations where required.

About You

The successful candidate will bring:

• Experience in a law firm or professional services environment (essential).
• A background in Marketing & Business Development, with the ability to draft polished and persuasive copy.
• Proven team management experience, ideally leading a small team.
• Strong project management skills, with the ability to coordinate multiple stakeholders and meet tight deadlines.
• Excellent communication, diplomacy and influencing skills.
• A proactive and pragmatic approach, with the ability to adapt quickly in a fast-paced environment.

The Offer

• Contract: 12 months maternity cover.
• Location: Birmingham, with hybrid working (approx. 60% office / 40% home).
• Hours: 35 per week, with flexible/agile working available.
• Start date: Immediate availability preferred (maternity cover commencing late October).

If you’re an experienced professional from a law firm or professional services background and you’re ready to take on a leadership role in a global firm, we’d love to hear from you.

Apply today to be considered for this opportunity, or get in touch with our recruitment team to discuss the role in more detail.

As part of EJ Legal’s candidate registration and care process all successful applications are responded to within 14 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion. We may keep your details on our system on a confidential basis for future opportunities. If you would prefer us not to do this, please let us know.