Client Services Manager

Porthaven Care Homes; Burford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Porthaven Care Homes is seeking a Client Services Manager at Cotswold Gate Care Home, Forest Grv, Burford, OX18 4FF. This full-time role focuses on sales and local marketing to increase resident occupancy and close leads while delivering excellent resident experiences.

The successful candidate will bring proven sales experience in a consultative environment, strong IT and CRM skills (Salesforce), and outstanding communication and empathy to engage with families, professionals, and the local

Qualifications

• Must have proven sales experience in a targeted environment.
• Experience using CRM systems, especially Salesforce.
• Excellent communication and empathy required.

Responsibilities

• Drive occupancy by identifying and closing sales leads.
• Lead local marketing and community engagement.
• Prepare reports on sales activity and occupancy targets.
• Maintain strong relationships with residents and families.

Skills

Sales experience

CRM (Salesforce)

Communication skills

Empathy

Networking

Tools

Salesforce

Job description

Cotswold Gate Care Home, Forest Grv, Burford OX18 4FF

Full Time Position - Monday to Friday - 9am to 5pm - Competitive Salary

About the role:

Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling.

As a Client Services Manager you will be responsible for the sales and local marketing of our care home. You will focus on increasing resident occupancy by discovering, presenting, and closing leads with the objective of reaching and maintaining budgeted occupancy and fee levels. You will also work on raising the profile of our care home in the local community through community engagement, local marketing and effective business development activity.

About you

You will be an experienced sales professional, ideally already in a role dealing with complex or consultative sales in a targeted environment. As important as your sales skills, is your natural ability to show empathy and deal professionally with a variety of difficult and sometimes emotionally challenging situations. Your communication skills are second to none and you will be able to relate positively to and engage with a wide range of people.

The role requires strong personal and professional presentation, as well as attention to detail and excellent organisational skills. You must be able to actively seek referrals through external business development and networking, often without prior introduction.

Excellent IT skills are essential, and you will be familiar with using a sales CRM software package such as SalesForce. You must be able to report accurately all key sales and marketing information in a timely manner adhering to deadlines. Above all, you must have a passion for delivering a first-class customer experience and the ability to maintain a positive and cheerful disposition.

The successful candidate will be subject to the provision of satisfactory references and a Disclosure and Barring Service (DBS) check, and they must be authorised to work in the United Kingdom.

Porthaven are proud to have signed the Armed Forces Covenant pledging our commitment and support to the Armed Forces community, veterans, reservists and their families.