Customer Relations Manager

Care UK; Windlesham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Care UK’s Orchard Manor Care Home in Windlesham is seeking a Customer Relations Manager to drive occupancy and revenue through community engagement, events and PR. You will promote the home, communicate facilities and pricing, and work with the Home Manager to deliver outstanding customer service.

A consultative sales approach and strong organisation are essential for success. This is a full‑time, on‑site role offering a competitive salary and a commission structure within a supportive team

Qualifications

• Consultative sales approach to convert inquiries into occupancy and revenue.
• Strong relationship building with community partners and prospects.
• Excellent communication and organisational skills to manage multiple priorities.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative selling

Revenue growth

Relationship building

Communication

Organisational skills

Job description

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Orchard Manor Care Home in Windlesham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Orchard Manor through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.