Client Services Manager

Home Group; Bodmin; On-site; GBP 27,000 - 29,000; Part time

Job summary

A leading housing support organization seeks a Client Services Manager in Bodmin, Cornwall. This role involves leading a team of Support Coordinators to provide high-quality housing support and outreach services. The ideal candidate will have excellent people skills, team leadership experience, and a commitment to customer advocacy. This part-time role (22.5 hpw) offers a competitive salary and an array of benefits including health plans and leave entitlements. Flexible working hours with community engagement required.

Benefits

34 days leave increasing to 39

Health cash plan contributions

800+ high street discounts

Career development opportunities

Matching pension contribution

Qualifications

• Experience of leading a team and empowering others.
• Experience of delivering support in a housing or care environment.
• You need an enhanced DBS with barring list.
• A vehicle insured for business use is required.

Responsibilities

• Lead the team of Support Coordinators to deliver housing support.
• Manage individual and team performance to meet goals.
• Act as Safeguarding lead and ensure compliance.
• Promote the service to increase community awareness.
• Monitor KPIs to maintain high quality of service.

Skills

Great people skills

Ability to communicate effectively

Team leadership experience

Ability to advocate for customers

Resilience under pressure

Job description

Job Description - Client Services Manager (252015)

Job Description

Client Services Manager - ( 252015 )

Description

Client Services Manager

Salary £27,338 to £28,890 [pro rata] and great benefits including Health Cash Planplus on-call shift payment of £14.30 per session

Temporary (12months contract), Part time (22.50 hpw)

Bodmin , Cornwall

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Client Services Manager y ou’ll work alongside the Senior Client Services Manager to manage a countywide community outreach service. This service aims to prevent, reduce or delay the need for support from ASC or Housing Options. Customers may be homeless or housed in emergency/temporary accommodation and will have support needs. Service delivery through drop ins and one to one sessions.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Working together to deliver person centred housing related support, making Home Group a Great Place To Work for our colleagues!

What you’ll do

Leading our team of Support Coordinators, working with the SCSM to deliver our person‑centred, high‑quality housing support that meets contract standards

Manage individual and team performance, you must be resilient, thrive under pressure and tackle challenges constructively

Act as Safeguarding lead and make sure health and safety checks and risk assessments are completed and recorded

Promote the service so it's easy to find for agencies and customers, and represent the brand in the community

Monitor KPIs and feedback to keep quality high

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

A vehicle insured for business use (mileage reimbursed)

You will work 22.5 hours over 3 or 4 days Monday and Friday. You will also be required to work a weekend day on a rota basis (roughly one weekend day in 6 weeks.)

There is some flexibility with working hours, and the possibility of some evening work

You will work in the community as well as being based in one of our accommodation services.

You need an enhanced DBS with barring list

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

Career path with development and excellent training package.

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

For reasonable adjustments email [e-mail]