Client Services & Delivery Lead

NECSWS; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology services provider in the United Kingdom is seeking a Client Services Manager to oversee the management and delivery of contracted services to customers. This role requires exceptional communication skills, ITIL certification, and the ability to develop strong relationships with customers at a senior level. The ideal candidate will ensure service delivery meets quality standards and contractual obligations. This position involves frequent travel and offers comprehensive benefits, including private medical cover and paid holidays.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Bachelor's Degree or equivalent experience in an engineering discipline.
• ITIL V3 certification required, ITIL V4 preferred.
• Must possess excellent communication skills, both written and oral.
• Strong ability to produce service management documentation and reports.
• Excellent business relationship management skills.
• Experience of working remotely is required.
• Strong analytical and problem-solving skills.
• Familiarity with IT service management tools.

Responsibilities

• Manage and deliver contracted services to specific customer accounts.
• Ensure services are delivered to contractual Service Level Agreements.
• Develop and manage customer relationships at a senior level.
• Produce Service Performance Reports and attend Customer Service Reviews.
• Act as an escalation point for service teams.

Skills

Communication Skills

Analytical Skills

Problem Solving Skills

Relationship Management

Education

Bachelor's Degree or equivalent in Engineering

ITIL V3 or V4

Tools

IT Service Management Tools

Job description

A leading technology services provider in the United Kingdom is seeking a Client Services Manager to oversee the management and delivery of contracted services to customers. This role requires exceptional communication skills, ITIL certification, and the ability to develop strong relationships with customers at a senior level. The ideal candidate will ensure service delivery meets quality standards and contractual obligations. This position involves frequent travel and offers comprehensive benefits, including private medical cover and paid holidays.