Client Services Apprentice, Warner Bros. Studios Leavesden

Warner Media, LLC.; Abbots Langley; On-site; GBP 28,000; Full time

Job summary

A leading entertainment company located in Abbots Langley is looking for a motivated individual for a Client Services support role. The successful candidate will assist in delivering exemplary services to clients and manage their own workload while completing a Business Administration apprenticeship. This position offers hands-on experience in a dynamic environment, with opportunities for personal and professional growth. The role provides a starting salary of £27,360 per annum and includes various benefits.

Benefits

25 days annual leave

Personal and professional development courses

Qualifications

• Responsible, reliable and punctual.
• Self-motivated, enthusiastic and capable of working on own initiative.
• Ability to multi-task and prioritise.

Responsibilities

• Provide support to the Client Services team.
• Manage own workload alongside apprenticeship requirements.
• Assist with conducting visits, events and tours to the Studios.

Skills

Strong organisational skills

Excellent communication skills

Ability to work under pressure

Good research skills

Multi-tasking ability

Education

Level 3 Business Administration Apprenticeship

Job description

Company Overview

Warner Bros. Studios Leavesden (WBSL) is a purpose built state of the art film and television studio offering one of the largest facilities in the UK. This 200 acre secure site has a quarter of a million square feet of stage space, back lot tank, one of the largest heated underwater filming tanks in Europe and an 150 acre back lot.

WBSL has a collection of nineteen sound stages, some of which are the largest in the UK and include a state of the art virtual stage.

WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own on site Set Lighting & Rigging rental division, which provides the industry with state of the art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post production for feature films and television.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post production facility in the U.K.

Warner Bros. Studio Tour London – The Making of Harry Potter showcases the authentic sets, special effects and behind‑the‑scenes secrets of the Harry Potter film series. Located at the Studios where all eight films were produced.

The post is based at Warner Bros Studios Leavesden (Five Days) a week and may involve regional and local travel.

Warner Bros Studios Leavesden is committed to fostering a diverse, equitable and inclusive workplace. We particularly welcome a diversity of applicants including those from historically marginalised backgrounds.

WBSL mission and values: As a leading film and TV studio, we are committed to supporting global filmmakers in an evolving industry by providing world class talent, outstanding facilities, bespoke services and innovative solutions.

Respect | Inclusivity | Creativity | Sustainability | Pride.

Your New Role

To provide support to the Client Services team in delivering exemplary levels of service to all our clients, visitors and internal 3 rd party partners. The successful candidate will collate and disseminate information within the Client Services team, other internal studio departments, clients and tenants.

The position requires a highly motivated, customer focused individual who has a knowledge of and passion for the film industry. The ideal candidate will be a key member of the team who would be able to support the team in enhancing the overall production experience at WBSL.

Whilst also working as part of the team, the successful candidate will be able to manage their own workload, alongside completing their business administration apprenticeship.

Role Accountabilities

• Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient response.
• Assist with conducting visits, events and tours to the Studios.
• Filing and maintaining records for Client Services.
• Meet requirements for all WBSL functions to create an effective running Studio facility.
• Ensure that a high level of presentation is maintained in all areas of the Studio site.
• Maintaining spreadsheets and booking systems, specifically booking meeting rooms for clients and internal departments.
• Adhoc support for PA to SVP Studio Operations.
• Ensuring that mail is dispatched in time for daily collections, and the sorting and distribution of incoming post.
• Monitoring of stationery supplies and ordering as required.
• Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner.
• Work within the team to consistently deliver an excellent level of customer service to all on and off‑site clients.
• Welcome visitors to the department and direct them as appropriate.
• Take incoming phone calls to the studio and direct them to the relevant personnel and take adequate notes to distribute information.
• Responsible for the daily upkeep of the office, ensuring all areas of the building are tidy, organised and stocked.
• Any other duties which are appropriate to the post.

Qualifications & Experience

• Strong organisational skills.
• Ability to work pro‑actively to aid the department to ensure smooth running of the site.
• Excellent communication skills.
• Good research skills and the ability to draw information from various sources.
• Responsible, reliable and punctual.
• Ability to multi‑task and prioritise.
• Ability to work under pressure and meet deadlines.
• Self‑motivated, enthusiastic and capable of working on own initiative.
• A positive and patient attitude.
• Excellent time keeping skills.

Nice‑to‑Haves

• Previous experience of working or volunteering in a fast paced, customer facing role.
• Comfortable using and learning new software.

The Apprenticeship

• Salary: £27,360 p/a
• Start Date: March 2026
• End Date: September 2027
• 25 days annual leave
• Qualification: Level 3 Business Administration Apprenticeship
• You will gain hands‑on experience working on business‑critical projects.
• You will have access to personal and professional development courses, executive speakers’ series, special screenings and more.
• You will be part of our Early Talent network of over 100 interns & apprentices, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise!

Onsite Working

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.