Client Services Administrator

Nuffield Health; Greater London; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Free gym membership

Pension options

Health assessments

Retail discounts

Job summary

Nuffield Health is seeking a Client Services Administrator for a part-time, 16-hour-per-week role at our London site. You will greet visitors, manage reception, and handle client bookings with a focus on exceptional service.

Strong IT skills and team collaboration are essential to support the patient journey and daily operations. The role includes working two fixed shifts (Monday and Tuesday 07:30–15:30) with benefits such as gym membership, pension options, and health assessments.

Qualifications

• Experience in a customer service focused environment with excellent communication skills.
• Excellent IT skills with proven knowledge of Excel, PowerPoint and Word.
• Able to meet and greet visitors and manage reception duties with a high standard of customer care.

Responsibilities

• Meet and greet all visitors and ensure smooth running of the reception.
• Handle client enquiries, appointments and bookings with accuracy.
• Tour prospective clients around the facilities.
• Contribute to monthly KPIs.
• Collaborate with other departments to ensure consistent delivery of services.

Skills

Customer service

Communication

Multitasking

MS Office (Excel, PowerPoint, Word)

Tools

Excel

PowerPoint

Word

Job description

Client Services AdministratorA&O Shearman | Administration | Permanent | Part Time |16 hours per week£31,900.00, pro rataAt Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word.You will meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.This role will be two days, fixed shifts on a Monday and Tuesday 07:30 - 15:30.You will not be required to work Bank Holidays or weekends.As our Client Services Administrator you will:Form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possibleHave strong communication skills with clients and employees both face to face, by telephone and written correspondence.As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.To tour prospective clients around the facilitiesTo complete monthly KPIsHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.It starts with you.