Front of House Administration Team Leader

Nuffield Health; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Leader to oversee a busy admin hub. You will lead the front-of-house team, manage bookings and patient pathways, and drive service excellence across all patient touchpoints in a hospital setting.

Join a welcoming, patient-focused team and play a key role in delivering smooth administration, high-quality experiences, and strong operational performance. Salary is £30,000 per annum with a 37.5-hour week.

Qualifications

• Experience leading a front-of-house or admin team.
• Strong customer service focus and ability to manage patient pathways.
• Good IT skills with Microsoft Office and patient administration systems.

Responsibilities

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.
• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

Skills

People management

Customer service

Organisational skills

IT skills

Leadership

Problem solving

Tools

Microsoft Office

Job description

Front of House Administration Team Leader Brighton Hospital | Administration | Full-Time | Permanent £30,000 per annum depending on experience 37.5 hours per week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you. Join us as a Front of House Administration Team Lead at our Brighton Hospital and play a key role in delivering an outstanding experience for every patient from initial enquiry through to treatment. This is an exciting opportunity to lead a thriving customer-focused front of house team responsible for appointment bookings, outpatient administration and front-of-house services. You will ensure excellent customer service standards, efficient patient pathways and strong operational performance. As our Front of House Administration Team Lead, you will:

Responsibilities

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.
• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

Requirements

• Be a confident and visible leader with a passion for customer service and operational excellence.
• Have strong people management and team development skills.
• Have experience managing appointments, bookings, diaries or patient pathways.
• Have strong organisational skills with the ability to manage competing priorities.
• Have good IT skills, including Microsoft Office applications.
• Have a flexible, proactive and solution-focused approach.
• Support effective patient pathway management, ensuring patients progress efficiently through their care journey.
• Ensure accuracy of patient demographics, insurance details, bookings and administrative processes.
• Manage staffing, annual leave, training and day-to-day operational performance.
• Use performance data and KPIs to identify improvements and drive service excellence.
• Act as an escalation point for patient, consultant and colleague concerns.
• Build strong working relationships with consultants, clinical teams and hospital stakeholders.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

• free gym membership
• health assessments
• retail discounts
• pension options

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.

It starts with you.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.