Customer Services Advisor

nuffieldhealth; Wolverhampton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Wolverhampton Hospital is seeking a Customer Services Advisor to support patient and customer experiences. You will handle enquiries by phone and online, guiding customers through the services offered at the site and managing the journey with care.

The role is fixed-term, part-time (22.5 hours per week) with pro rata pay, and emphasizes data protection, accuracy, and empathetic communication within a busy environment.

Qualifications

• Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.
• Ability to provide a professional, courteous, sensitive, and empathetic approach.

Responsibilities

• Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.
• To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site.
• Taking ownership & accountability of the customer journey and referral management of each customer.
• To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.

Skills

Administration

MS Office

CRM systems

Call handling

Tools

CRM systems

Word

Excel

Job description

Customer Services Advisor

Wolverhampton Hospital | Customer | Fixed Term | Part Time | £25,038 per annum pro rata | 22.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

As A Customer Services Advisor you will:

• Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.
• To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site.
• Taking ownership & accountability of the customer journey and referral management of each customer.
• To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.
• Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.

Experience, Knowledge & Expertise - Essential

• Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.
• Ability to provide a professional, courteous, sensitive, and empathetic approach.

Role Specific Competencies

• Excellent communication skills - both written and verbal - with high levels of accuracy and attention to detail.
• Self-motivated, with the ability to work on own initiative.
• Well-presented and professional in appearance.
• High level of interpersonal skills and personal drive.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Nuffield Health Wolverhampton Hospital

We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients' wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostcs.

Join Nuffield Health and create the future you want, today.

It starts with you.