Client Services Administrator

Nuffield Health; West End; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Goldman Sachs (London) is seeking a Client Services Administrator to greet members and ensure smooth reception operations across trading hours. The role focuses on outstanding customer service, accurate data handling, and supporting the multidisciplinary team within the London Corporate Club.

The position offers permanent, full-time work, 40 hours per week, with shifts from early morning to evening, including weekends.

Qualifications

• Be an excellent communicator with the ability to adapt appropriately to both situation and client.
• Have experience delivering and ensuring an excellent member engagement experience.
• Have the ability to grasp new concepts and processes and apply them efficiently.
• Be a proactive and self-motivated team member.
• Take ownership and pride in the reception area and subsequent duties.
• Be able to prioritise a busy workload.

Responsibilities

• Be responsible for upholding service standards and front desk management.
• Provide support and general assistance to other areas within the multidisciplinary team and ensure data is entered, maintained and presented accurately on the membership system and trackers.
• Ensure the member journey is a positive one by providing a high level of customer service.
• Ensure all member details are processed quickly and in accordance to GDPR.
• Management of the Fitness Centre inbox.

Skills

Excellent communication

Member engagement experience

Proactive and self-motivated

Adaptability

Prioritise busy workload

Gladstone Plus 2

Tools

Gladstone Plus 2

Job description

Goldman Sachs (London) | Administration | Permanent | Full time

Salary £30,784 per annum

40 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

Our team in our London Corporate Club currently have an opportunity for a Client Services Administrator.

The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The role will be shift work based to cover the operations on a typical 8 hour shift based on trading hours of 05:15 until 22:00 on weekdays and weekends 10:00 until 16:00

The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.

As our Client Services Administrator, you will:

• Be responsible for upholding service standards and front desk management.
• You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.
• Ensuring the member journey is a positive one by providing a high level of customer service.
• Ensuring all member details are processed quickly and in accordance to GDPR.
• Management of the Fitness Centre inbox

To succeed as a Client Services Administrator, you will need to:

• Be an excellent communicator with the ability to adapt appropriately to both situation and client.
• Have experience delivering and ensuring an excellent member engagement experience.
• Have the ability to grasp new concepts and processes and apply them efficiently.
• Be a proactive and self-motivated team member.
• Take ownership and pride in the reception area and subsequent duties.
• Be able to prioritise a busy workload.
• Knowledge of Gladstone Plus 2 is a bonus, but not essential.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today