Client Services Administrator

Nuffield Health; City Of London; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a part-time Client Services Administrator to join our Administration team. The role is 16 hours per week with a pro rata salary of £31,900. You will meet and greet visitors, manage reception, handle client enquiries, appointments and bookings with high attention to detail.

Excellent communication and IT skills (Excel, PowerPoint, Word) are essential. Shifts are Monday and Tuesday 07:30–15:30; no bank holidays or weekend work.

Qualifications

• Experience in a customer service environment with excellent communication skills.
• Able to multitask with attention to detail and flexibility.
• Proven IT skills with Excel, PowerPoint and Word.

Responsibilities

• Meet and greet visitors and manage reception as a priority.
• Handle client enquiries, appointments and bookings.
• Tour prospective clients around facilities where required.
• Complete monthly KPIs and maintain accurate records.
• Collaborate with on-site teams to ensure consistent service.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Tools

Excel

PowerPoint

Word

Job description

Client Services Administrator

A&O Shearman | Administration | Permanent | Part Time |

16 hours per week

£31,900.00, pro rata

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word.

You will meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

This role will be two days, fixed shifts on a Monday and Tuesday 07:30 - 15:30.

You will not be required to work Bank Holidays or weekends.

As our Client Services Administrator you will:

• Form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible
• Have strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
• To tour prospective clients around the facilities
• To complete monthly KPIs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today

It starts with you.