Patient Services Administrator (Bank)

Nuffield Health Group; Hereford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator on a part-time, ad-hoc basis. The role involves managing a large volume of email referrals and appointment bookings, with emphasis on accurate data handling and customer-focused service.

You will operate the switchboard, take payments, and generate reports while coordinating room and consultant availability to support hospital operations.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent
• Experience in a customer-facing environment
• Ability to handle payments and data accurately

Responsibilities

• Provide friendly reception service face to face and on the phone
• Operate the complex switchboard
• Handle queries and escalate when needed
• Admit patients and make appointments
• Process payments and reconcile monies
• Prepare standard and ad-hoc reports
• Coordinate room and consultant availability
• Create or cancel clinics/theatre availability

Skills

Customer service

Reception

Phone handling

Data accuracy

Payments processing

Education

NVQ Level 2 in Business & Administration

Job description

Hereford Hospital | Administration | Ad hoc | Part time

Hereford Hospital | Administration | Ad hoc | Part time

Salary £12.84 per hour
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

Salary £12.84 per hour
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Patient Services Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Patient Services Administrator you will:

• To provide a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role.
• To operate a complex switchboard in accordance with agreed procedures.
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To admit patients to the department and make straightforward appointment bookings and amendments.
• To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily
• Provides friendly and efficient customer service
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics / theatre availability as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.

• holiday in line with the working time directive
• access to our pension scheme
• discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.